At a Glance
- Tasks: Provide on-site IT support for hardware and software, ensuring customer satisfaction.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Opportunity to work with cutting-edge technology and mentor fellow engineers.
- Why this job: Join a team where you can make a real difference in IT support.
- Qualifications: Full UK driving licence and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key Responsibilities:
- Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our client's customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for the role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation.
- Deliver IMAC projects with minimal supervision and take the lead when required.
- Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable requests from line management.
- Participate in 24/7 coverage via a rota system.
- Work a reasonable amount of overtime when required.
- Practice 'Quick Win' processes.
- Act as a mentor to other engineers as needed.
- Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace.
- Maintain company assets in good working order and general condition.
- Be familiar with customer policies and processes where applicable.
Skills and Experience:
- Must always be professional and presentable.
- Must hold a full UK driving licence.
- Excellent customer-facing skills.
- Self-motivated with strong organisational skills and ability to work unsupervised.
- Possession of, or ability to obtain, relevant technical certifications.
- CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required.
- Ability to work at height and perform varied manual handling activities.
- Demonstrates positive behaviours that support team productivity.
- High standard of communication and interpersonal skills to support colleagues and team members.
IT Field Delivery Engineer employer: Verelogic Recruitment
As an IT Field Delivery Engineer in Belfast, you will join a dynamic team that values innovation and professional growth. Our company fosters a collaborative work culture, offering extensive training opportunities and the chance to work with cutting-edge technologies. With a strong commitment to employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Delivery Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only streamlines your application but also shows you’re keen on joining our team!
We think you need these skills to ace IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Delivery Engineer role. Highlight your relevant experience with IT hardware and software, and don’t forget to mention any technical certifications you have, like CompTIA A+ or Server+.
Show Off Your Skills:In your cover letter, showcase your customer-facing skills and your ability to work independently. We love self-motivated individuals who can manage their time effectively, so give us examples of how you've done this in the past!
Be Professional:Remember, first impressions count! Ensure your application is well-formatted and free from typos. We’re looking for someone who is always professional and presentable, so let that shine through in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Verelogic Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, laptops, and network support. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with clients in the past. Think about times when you went above and beyond to meet their needs or resolved issues quickly. This will highlight your excellent customer-facing skills.
✨Demonstrate Your Organisational Skills
Being self-motivated and organised is key for this position. Come prepared with examples of how you've managed your time effectively, especially when juggling multiple tasks or projects. Discuss any tools or methods you use to stay on top of your workload.
✨Be Ready for Real-Time Problem Solving
Expect to be asked about how you handle unexpected challenges. Prepare to discuss scenarios where you had to think on your feet, especially in a field setting. Highlight your ability to communicate effectively with teams and manage call details in real-time, as this is crucial for meeting SLAs.
