At a Glance
- Tasks: Be the go-to person for customers, logging service calls and scheduling engineers.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Make a real difference by helping customers and keeping operations running smoothly.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 35000 - 44962 £ per year.
Key Responsibilities:
- Act as the first point of contact for customers via telephone and email.
- Log reactive service calls accurately into JobLogic.
- Raise and issue work orders to engineers using JobLogic.
- Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works.
- Monitor engineer attendance and update customers on arrival times where required.
- Manage engineer diaries to maximise productivity and minimise travel time.
- Update job statuses throughout the day within JobLogic.
- Chase outstanding job sheets, photographs, and engineer reports.
- Review completed job sheets to ensure all required information has been provided before closing jobs.
- Raise purchase orders and record supplier information within JobLogic.
- Update jobs when parts are ordered, received, or awaiting delivery.
- Change job statuses (e.g. Awaiting Parts, Parts to Fit, Completed) to ensure accurate workflow.
- Allocate completed jobs for quotation where additional works have been identified.
- Ensure customer portals are updated where applicable.
- Produce customer reports and service updates.
- Assist with planning and scheduling Planned Preventative Maintenance (PPM) visits.
- Monitor service level agreements (SLAs) and ensure response times are achieved.
Helpdesk Service Admistrator employer: Verelogic Recruitment
As a Helpdesk Service Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers comprehensive training programmes, flexible working arrangements, and a strong emphasis on teamwork, ensuring that you feel valued and empowered in your role. Located in a vibrant area, we provide unique opportunities for career advancement while fostering a culture of innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Service Admistrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verelogic Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verelogic Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Service Admistrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verelogic Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Verelogic Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verelogic Recruitment!
How to prepare for a job interview at Verelogic Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
