Assistant Manager, Complaints

Assistant Manager, Complaints

Full-Time 35000 - 45000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Manage client portfolios, prepare financial statements, and ensure compliance with regulations.
  • Company: Join a dynamic team in Inverness focused on excellence in accounting.
  • Benefits: Competitive salary based on experience and opportunities for professional growth.
  • Other info: Supportive environment with a focus on career development and teamwork.
  • Why this job: Make a real impact by mentoring junior staff and enhancing client relationships.
  • Qualifications: Strong accounting knowledge and proficiency in software like Xero and QuickBooks.

The predicted salary is between 35000 - 45000 £ per year.

Our client is seeking an experienced Assistant Manager to join their Inverness office. The successful candidate will be responsible for managing a diverse client portfolio, preparing year-end accounts and financial statements, reviewing management accounts, and ensuring compliance with HMRC and Companies House regulations.

The role requires strong technical accounting knowledge across UK GAAP frameworks, corporation tax, VAT, and balance sheet reconciliations, alongside proficiency in software including Xero, QuickBooks, Sage, IRIS, and Excel.

The candidate will also supervise and mentor junior staff, oversee workflow planning, support process improvements, and maintain strong client relationships while delivering a high standard of service and accuracy.

  • Extensive experience preparing year-end accounts for:
    • Preparation of financial statements
    • Reconciling balance sheet accounts including bank, control, and suspense accounts
    • Good working knowledge of director's loans, dividends and S455 tax
    • Preparing corporation tax computations and basic personal tax returns
    • Review and preparation of management accounts and relevant reports for clients
    • Ensuring all financial records are compliant with HMRC and Companies House regulations
    • Reviewing work prepared by junior team members for quality and accuracy

Software Skills:

  • Proficient in accounting software, including:
    • Xero
    • QuickBooks Online
    • Experience using tax and accounts production software IRIS
    • Skilled in Microsoft Excel
    • Comfortable working with digital document and workflow systems
    • Familiar with practice management systems - Iris and SPS
    • Able to present financial information clearly to non-finance individuals

Other Skills:

  • Builds strong, long-term relationships with clients and internal teams
  • Capable of analysing financial data to identify trends or discrepancies
  • Effective multitasking and time management skills
  • Supervising and mentoring junior team members and trainees
  • Leading by example in quality of work and client service
  • Supporting professional development and training plans
  • Conducting or contributing to performance reviews

Management Skills:

  • Supporting the implementation of new systems and processes
  • Ensuring compliance with internal controls and quality assurance standards

Assistant Manager, Complaints employer: Verelogic Recruitment

Our company is an exceptional employer, offering a supportive work culture in the heart of Inverness where collaboration and professional growth are at the forefront. We prioritise employee development through mentorship and training opportunities, ensuring that our team members thrive while delivering top-notch service to our diverse client portfolio. With a commitment to maintaining a high standard of accuracy and compliance, we foster an environment where innovation and process improvement are encouraged, making it a rewarding place to build your career.

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Contact Details:

Verelogic Recruitment Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Assistant Manager, Complaints

Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.

Tip Number 2

Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. Practise common interview questions and think of examples that highlight your skills in managing client portfolios and compliance.

Tip Number 3

Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Assistant Manager role.

Tip Number 4

Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.

We think you need these skills to ace Assistant Manager, Complaints

Technical Accounting Knowledge
UK GAAP Frameworks
Corporation Tax
VAT
Balance Sheet Reconciliations
Xero
QuickBooks

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your experience with year-end accounts, financial statements, and compliance with HMRC regulations. We want to see how your skills match what we're looking for!

Showcase Your Software Skills:Since proficiency in software like Xero, QuickBooks, and Excel is key, don’t forget to mention your experience with these tools. We love seeing candidates who can hit the ground running with tech!

Highlight Your Management Experience:If you've supervised or mentored junior staff before, make it known! We value leadership skills and want to see how you can contribute to our team's growth and success.

Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and get back to you quickly!

How to prepare for a job interview at Verelogic Recruitment

Know Your Numbers

Make sure you brush up on your technical accounting knowledge, especially around UK GAAP frameworks, corporation tax, and VAT. Be ready to discuss specific examples of how you've prepared year-end accounts and reconciled balance sheet accounts in your previous roles.

Software Savvy

Familiarise yourself with the accounting software mentioned in the job description, like Xero, QuickBooks, and IRIS. If you can, practice using these tools before the interview so you can confidently discuss your experience and how you’ve used them to improve workflow or accuracy.

Showcase Your Leadership Skills

Since this role involves supervising and mentoring junior staff, be prepared to share examples of how you've led teams in the past. Talk about your approach to training and performance reviews, and how you ensure quality and compliance in your team's work.

Build Client Relationships

Highlight your ability to build strong, long-term relationships with clients. Think of specific instances where you’ve successfully managed client portfolios or resolved complaints, and be ready to explain how you maintain high standards of service and accuracy.