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For Companies At a Glance
- Tasks: Provide top-notch IT support across Milton Keynes, fixing hardware and software issues.
- Company: Join a dynamic company that values innovation and employee growth.
- Benefits: Enjoy competitive pay, flexible benefits, and two paid volunteering days each year.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: Must have a full UK driving licence and CompTIA A+ or equivalent experience.
- Other info: Willingness to obtain security clearance is essential; on-call duties may apply.
The predicted salary is between 36000 - 60000 £ per year.
Role: Senior IT Field Delivery Engineer
Location: Milton Keynes
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year
Hours: 9:00 am – 5:30 pm, Monday to Friday
Interview Process: Two-stage process
Role Purpose
To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users.
Security clearance, or willingness to apply, is required for this role.
Key Responsibilities
- Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. This may also include basic server, AV, telephony, and network-related tasks.
- Resolve operating system and application-related incidents following defined procedures.
- Complete IMAC (Install, Move, Add, Change) tasks to required specifications.
- Communicate effectively with internal teams and on-site contacts throughout the day.
- Manage part movements (RMA generation and physical handling) promptly and accurately.
- Meet KPIs and performance targets as defined for the role.
- Comply with all local fire, security, and health & safety regulations.
- Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA.
- Keep up to date with relevant technologies and complete required training.
- Participate in 24/7 on-call rota where applicable.
- Be prepared to work additional hours when required.
- Apply effective troubleshooting techniques (\’Quick Wins\’) where suitable.
- Mentor and support junior engineers when necessary.
- Maintain company assets in good working condition.
- Follow site-specific processes and procedures.
- Produce and maintain technical documentation as needed.
- Carry out any other reasonable duties as assigned by your line manager.
Skills and Experience
- Professional and presentable at all times
- Full UK driving licence
- Excellent customer-facing and communication skills
- Eligible to obtain Government and/or Police security clearance (without caveats)
- Self-motivated, organised, and able to work independently
- Holds or able to obtain relevant technical certifications
- Minimum CompTIA A+ qualification or equivalent knowledge/experience
- Strong understanding of OS admin tools, application support, and telephony
- Comfortable working at height and performing manual handling tasks
- Positive, team-focused attitude
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Senior IT Field Delivery Engineer - Milton Keynes employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer - Milton Keynes
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software mentioned in the job description. Being well-versed in PCs, laptops, printers, and basic server tasks will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially the 'Quick Wins' approach. Demonstrating your ability to resolve issues efficiently can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with IT service management tools. Being able to log and manage incidents effectively is crucial for this role, so have examples ready to share.
✨Tip Number 4
Showcase your customer-facing skills during the interview. Since you'll be working directly with end users, emphasising your communication abilities and positive attitude will be key.
We think you need these skills to ace Senior IT Field Delivery Engineer - Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Senior IT Field Delivery Engineer. Emphasise your technical certifications, customer service skills, and any experience with hardware and software support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to meet the demands of the role. Mention specific examples of how you've successfully diagnosed and resolved IT issues in previous positions.
Highlight Relevant Certifications: Clearly list any relevant technical certifications you hold, such as CompTIA A+, and explain how they relate to the job. If you are eligible to obtain security clearance, mention this as well.
Showcase Soft Skills: In addition to technical skills, highlight your communication abilities and customer-facing experience. Provide examples of how you've effectively communicated with teams and clients to resolve issues and improve service delivery.
How to prepare for a job interview at Verelogic IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in diagnosing and repairing IT hardware and software. Highlight any relevant certifications, like CompTIA A+, and provide examples of how you've successfully resolved issues in previous roles.
✨Demonstrate Effective Communication
Since the role involves communicating with internal teams and on-site contacts, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated complex technical information to non-technical users.
✨Understand the Company Culture
Research StudySmarter's values and culture. Be ready to explain how your personal values align with theirs, especially regarding teamwork and customer service, as these are crucial for a Senior IT Field Delivery Engineer.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific instances where you applied troubleshooting techniques or managed multiple tasks efficiently.
