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For Companies At a Glance
- Tasks: Provide top-notch IT support across Milton Keynes, fixing hardware and software issues.
- Company: Join a dynamic company that values innovation and employee growth.
- Benefits: Enjoy competitive pay, flexible benefits, and two paid volunteering days each year.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: Must have a full UK driving licence and CompTIA A+ or equivalent experience.
- Other info: Willingness to obtain security clearance is essential; on-call duties may apply.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Role: Senior IT Field Delivery Engineer
Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.
Contract Type: Permanent
Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.
Hours: Monday-Friday, 9.00 am – 5.30 pm (plus participation in a 1:4 on-call rota).
Overview:
Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable.
Ability to olobtain Security clearance will be required for this role.
Key Responsibilities:
- Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
- Perform rebuilds, configurations, and desktop setups at customer sites.
- Support fellow engineers and act as a technical escalation point where needed.
- Provide temporary cover for other sites during planned or unplanned absences.
- Achieve personal KPIs and contribute to wider team performance targets.
- Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
- Accurately update all job details and parts movements in real time using a mobile device.
- Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
- Stay up to date with emerging technologies and proactively develop new technical skills.
- Participate in the out-of-hours support rota and occasional overtime where required.
- Follow company and customer health & safety, quality, and operational standards.
- Maintain company equipment and assets in good working condition.
- Act as a mentor to junior or less experienced engineers.
Skills & Experience:
- Proven background in IT field engineering or hardware support.
- Full UK driving licence (essential).
- Strong customer-facing and interpersonal skills.
- Self-motivated, well-organised, and capable of working independently.
- Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
- Confident working at height and performing manual handling tasks.
- Professional and presentable with excellent communication skills.
- Positive attitude with a collaborative team approach.
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Senior IT Field Delivery Engineer employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software mentioned in the job description. Being well-versed in PCs, laptops, printers, and basic server tasks will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially the 'Quick Wins' approach. Demonstrating your ability to resolve issues efficiently can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with IT service management tools. Being able to log and manage incidents effectively is crucial for this role, so have examples ready to share.
✨Tip Number 4
Showcase your customer-facing skills during the interview. Since you'll be working directly with end users, emphasising your communication abilities and positive attitude will be key.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Senior IT Field Delivery Engineer. Emphasise your technical certifications, customer service skills, and any experience with hardware and software support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to meet the demands of the role. Mention specific examples of how you've successfully diagnosed and resolved IT issues in previous positions.
Highlight Relevant Certifications: Clearly list any relevant technical certifications you hold, such as CompTIA A+, and explain how they relate to the job. If you are eligible to obtain security clearance, mention this as well.
Showcase Soft Skills: In addition to technical skills, highlight your communication abilities and customer-facing experience. Provide examples of how you've effectively communicated with teams and clients to resolve issues and improve service delivery.
How to prepare for a job interview at Verelogic IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in diagnosing and repairing IT hardware and software. Highlight any relevant certifications, like CompTIA A+, and provide examples of how you've successfully resolved issues in previous roles.
✨Demonstrate Effective Communication
Since the role involves communicating with internal teams and on-site contacts, practice articulating your thoughts clearly. Use examples from past experiences where you effectively communicated complex technical information to non-technical users.
✨Understand the Company Culture
Research StudySmarter's values and culture. Be ready to explain how your personal values align with theirs, especially regarding teamwork and customer service, as these are crucial for a Senior IT Field Delivery Engineer.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific instances where you applied troubleshooting techniques or managed multiple tasks efficiently.
