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- Tasks: Support customers with IT hardware and software at their sites, ensuring timely service delivery.
- Company: Join a dynamic team focused on delivering top-notch IT support services.
- Benefits: Enjoy flexible working hours, training opportunities, and a chance to work with cutting-edge technology.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: Experience with PCs, laptops, printers, and excellent customer service skills required.
- Other info: Must have a full UK driving licence and be willing to undergo security clearance.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role.
Key Responsibilities:- To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals.
- To perform desk-side support to our client as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve KPI target of 5 visits/fixes per day.
- Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from line management.
- Be able to complete customer rebuilds and configuration to desk.
- Will carry out AV repairs and printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Participate in 24/7 coverage via a rota system.
- Act as mentor to Grades 1 through 3 Engineers.
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and/or to project manage.
- Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
- Must be professional and presentable at all times.
- Must have full UK driving licence where required to perform the role.
- Respond to any requests for information from line management in a timely manner.
- Work a certain amount of overtime when required.
- Be familiar with our client's policies and processes where applicable.
- To be approachable and accepting of training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
- Practice quick win processes.
- Knowledge of PC, laptop, printer and associated peripherals operation.
- Familiarity with key client-specific procedures.
- Trained in desktop/laptop/printers and servers.
- Cisco/Sun.
- Excellent knowledge of common software products.
- AV experience.
- Excellent customer-facing skills.
- SC clearance.
- Technical test score of 85% or above.
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software products mentioned in the job description. Understanding the common issues and solutions related to PCs, laptops, printers, and servers will give you an edge during interviews.
✨Tip Number 2
Highlight your customer-facing skills by preparing examples of how you've successfully resolved technical issues for clients in the past. This will demonstrate your ability to meet the company's service level agreements effectively.
✨Tip Number 3
If you have experience with Cisco or AV technologies, make sure to mention it during your discussions. Being able to showcase your knowledge in these areas can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your approach to managing multiple calls and tasks in real-time. Demonstrating your organisational skills and ability to work under pressure will be crucial for this role.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software. Emphasise any previous roles where you repaired or diagnosed PCs, laptops, and printers, as well as your familiarity with customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to obtain security clearance and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills related to the role, such as knowledge of Cisco/Sun systems, AV experience, and proficiency with common software products. Provide examples of how you've used these skills in past positions.
Prepare for Potential Questions: Anticipate questions related to your experience with IT support and customer service. Be ready to discuss specific scenarios where you successfully resolved issues or improved processes, as this will demonstrate your problem-solving abilities.
How to prepare for a job interview at Verelogic IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with PCs, laptops, printers, and servers in detail. Highlight specific instances where you've diagnosed and repaired hardware issues, as this role requires hands-on technical expertise.
✨Understand the SLA Requirements
Familiarise yourself with Service Level Agreements (SLAs) and be ready to explain how you have met or exceeded these in previous roles. This will demonstrate your understanding of the importance of timely support and customer satisfaction.
✨Demonstrate Customer-Facing Experience
Since this role involves direct interaction with clients, share examples of how you've successfully managed customer relationships. Emphasise your communication skills and ability to handle challenging situations professionally.
✨Prepare for Technical Questions
Expect to face technical questions or even a practical test during the interview. Brush up on your knowledge of common software products and any relevant technologies, such as AV or Cisco, to show that you're well-prepared.
