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- Tasks: Deliver top-notch IT support and keep customer systems running smoothly.
- Company: Join a respected national tech services provider with a supportive team.
- Benefits: Enjoy a competitive salary, company van, flexible rewards, and paid volunteering days.
- Other info: Great opportunity for career growth and mentoring junior engineers.
- Why this job: Make a real impact in the tech world while developing your skills.
- Qualifications: Experience in IT field engineering and a full UK driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.
Contract Type: Permanent
Salary: Competitive base salary, company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.
Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on-call rota).
Overview: Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You will play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable. Ability to obtain Security clearance will be required for this role.
Key Responsibilities:
- Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
- Perform rebuilds, configurations, and desktop setups at customer sites.
- Support fellow engineers and act as a technical escalation point where needed.
- Provide temporary cover for other sites during planned or unplanned absences.
- Achieve personal KPIs and contribute to wider team performance targets.
- Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
- Accurately update all job details and parts movements in real time using a mobile device.
- Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
- Stay up to date with emerging technologies and proactively develop new technical skills.
- Participate in the out-of-hours support rota and occasional overtime where required.
- Follow company and customer health & safety, quality, and operational standards.
- Maintain company equipment and assets in good working condition.
- Act as a mentor to junior or less experienced engineers.
Skills & Experience:
- Proven background in IT field engineering or hardware support.
- Full UK driving licence (essential).
- Strong customer-facing and interpersonal skills.
- Self-motivated, well-organised, and capable of working independently.
- Relevant technical certifications (CompTIA A, Server, or equivalent knowledge/experience).
- Confident working at height and performing manual handling tasks.
- Professional and presentable with excellent communication skills.
- Positive attitude with a collaborative team approach.
Senior IT Field Delivery Engineer in Scotland employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities in the Dundee and surrounding areas. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences where you’ve solved problems or helped customers. We want to see how you shine under pressure!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being self-motivated and well-organised is just as important as your technical know-how. Be ready to discuss how you manage your time and communicate effectively with teams and clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Senior IT Field Delivery Engineer in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Field Delivery Engineer role. Highlight your relevant experience in IT field engineering and any technical certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work that demonstrate your problem-solving skills and customer-facing experience.
Show Off Your Technical Skills: Don’t forget to mention your technical skills and any relevant certifications like CompTIA A or Server. We love seeing candidates who are proactive about staying up to date with emerging technologies, so let us know how you do that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Verelogic IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, laptops, and network equipment. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications you hold. This will show that you're not just a candidate, but a knowledgeable expert.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer issues in the past. Think about times when you went above and beyond to ensure customer satisfaction. This will highlight your strong interpersonal skills and your ability to work well under pressure.
✨Demonstrate Your Organisational Skills
As a Senior IT Field Delivery Engineer, you'll need to manage your time effectively. Be prepared to discuss how you prioritise tasks and meet KPIs. You might even want to share a specific instance where your organisational skills made a difference in your previous roles.
✨Be Ready for Scenario Questions
Expect some scenario-based questions during the interview. These could involve troubleshooting a technical issue or managing a difficult customer situation. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.