Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve user issues in a dynamic team environment.
- Company: Join a forward-thinking company in Swindon, dedicated to service excellence.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT support.
- Qualifications: Experience in IT support and a passion for problem-solving are essential.
- Other info: This is a full-time, permanent role with opportunities for training and development.
The predicted salary is between 26000 - 42000 £ per year.
IT 2nd Line Engineer Swindon Our client is offering an exciting opportunity for an IT 2nd Line Engineer to join their team based in Swindon. This is a full-time, permanent position, offering a competitive salary of £31,000 – £37,000 per annum, depending on experience, along with a range of excellent benefits. About the Role: As an IT 2nd Line Engineer, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of contact for the IT user community. Your role will focus on delivering excellent IT support services, resolving IT-related issues, and ensuring service excellence across the organisation. A key part of your role will be learning, growing, and sharing knowledge with the team to continuously improve service quality. Key Responsibilities: Assess, troubleshoot, and resolve end-user computing issues using established troubleshooting methodologies. Help develop processes that align with ITIL disciplines. Travel to company sites as needed to provide extended IT services beyond the office environment. Ensure all work carried out is recorded in the in-house systems, ensuring accurate attribution and performance tracking. Maintain technical competence, identifying any training needs, and assist in training team members to enhance overall knowledge and service levels. Technical Skills and Knowledge: Operating…
IT 2nd Line Engineer employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Engineer
✨Tip Number 1
Familiarize yourself with ITIL methodologies, as this role emphasizes developing processes that align with these disciplines. Understanding ITIL will not only help you in the interview but also demonstrate your commitment to service excellence.
✨Tip Number 2
Brush up on your troubleshooting skills and be prepared to discuss specific examples of how you've resolved end-user computing issues in the past. Highlighting your problem-solving abilities will show that you're ready to take on the challenges of this role.
✨Tip Number 3
Since this position involves working closely with a team, think about your experiences in collaborative environments. Be ready to share how you've contributed to team knowledge sharing and training, as this is a key aspect of the job.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and how they approach IT support will help you tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace IT 2nd Line Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT 2nd Line Engineer position. Understand the key responsibilities and required technical skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in IT support roles. Provide specific examples of how you've assessed, troubleshot, and resolved end-user computing issues.
Showcase Your Technical Skills: Clearly list your technical skills that align with the job requirements. Mention any familiarity with ITIL processes, troubleshooting methodologies, and any relevant certifications you may hold.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work specifically for this client and how you can contribute to their team.
How to prepare for a job interview at Verelogic IT Recruitment
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've assessed and resolved IT-related issues in the past. Highlight your problem-solving methodologies and any relevant experiences that demonstrate your ability to troubleshoot effectively.
✨Familiarize Yourself with ITIL Practices
Since the role involves developing processes aligned with ITIL disciplines, make sure you understand the key concepts of ITIL. Be ready to talk about how you've applied these principles in previous roles or how you plan to implement them in this position.
✨Emphasize Team Collaboration
This position requires working closely with an office-based team. Share examples of how you've collaborated with colleagues in the past, especially in training or knowledge-sharing scenarios, to show that you're a team player who values continuous improvement.
✨Demonstrate Your Technical Competence
Make sure to highlight your technical skills and any relevant certifications. Discuss how you stay updated with the latest technologies and identify training needs, as this shows your commitment to maintaining high service levels.
