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For Companies At a Glance
- Tasks: Provide IT support, manage incidents, and ensure smooth operations across client sites.
- Company: Join a dynamic team focused on delivering top-notch IT solutions to various clients.
- Benefits: Enjoy flexible working options, opportunities for growth, and a collaborative work environment.
- Why this job: Be part of a team that values innovation and continuous improvement in IT services.
- Qualifications: No specific qualifications required; just a passion for tech and problem-solving skills.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
The predicted salary is between 28800 - 48000 £ per year.
Role Purpose
Providing business-as-usual (BAU) IT support across multiple client sites.
Key Responsibilities
- Follow established protocols to identify, register, and categorise incidents.
- Prioritise and categorise incidents based on severity and impact.
- Gather incident details for swift resolution and assign to the appropriate support teams.
- Ensure accurate data collection and trend analysis.
- Facilitate collaboration between teams for efficient incident resolution.
- Monitor incident status, provide updates, and generate reports for continual improvement.
- Maintain detailed documentation and contribute to internal knowledge bases.
- Conduct post-incident analysis and support implementation of corrective actions.
- Perform installations, moves, and additions of IT equipment at customer sites.
- Contribute to activities of all on-site teams as required.
- Analyse IT tickets and prioritise according to business impact.
- Follow asset management policies and procedures.
- Meet or exceed SLA commitments.
- Proactively identify and progress service improvements.
- Work with on-site management to enhance service delivery.
Skills and Experience
- Incident and request ownership and management.
- Second-line support for software and hardware fault resolution.
- Installation, moves, and addition services for IT equipment.
- Contribution to broader on-site team operations.
- Analysis and prioritisation of IT service tickets.
- Familiarity with local asset management processes.
- Consistent SLA performance.
- Proactive in service improvements.
- Collaborative approach with on-site management.
EUC Engineer employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer
✨Tip Number 1
Familiarise yourself with common IT incident management tools and protocols. Being well-versed in these systems will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss specific incidents where you identified the root cause and implemented effective solutions.
✨Tip Number 3
Highlight your experience with collaboration and teamwork. Since the role involves working closely with on-site management and other teams, be prepared to share instances where you successfully collaborated to improve service delivery.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we operate can help you align your answers during the interview, showing that you're a great fit for our team.
We think you need these skills to ace EUC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, incident management, and collaboration with teams. Use keywords from the job description to demonstrate your fit for the EUC Engineer role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the EUC Engineer position and how your skills align with the responsibilities outlined. Mention specific examples of your experience in managing incidents and improving service delivery.
Showcase Technical Skills: Clearly list your technical skills related to software and hardware fault resolution, as well as any familiarity with asset management processes. This will help the hiring team see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an EUC Engineer.
How to prepare for a job interview at Verelogic IT Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an EUC Engineer. Familiarise yourself with incident management protocols and be ready to discuss how you would handle various scenarios, such as prioritising incidents based on severity.
✨Showcase Your Technical Skills
Be prepared to demonstrate your technical knowledge in both hardware and software support. Highlight any relevant experience you have with installations, moves, and additions of IT equipment, as well as your familiarity with asset management processes.
✨Emphasise Collaboration
Since the role requires working closely with on-site management and other teams, be ready to share examples of how you've successfully collaborated in past roles. Discuss how you facilitate communication and ensure efficient incident resolution.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past incidents you've managed, how you gathered details for resolution, and how you contributed to post-incident analysis and service improvements.
