EUC Engineer

EUC Engineer

Bristol Full-Time No home office possible
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Job Description

Role Purpose

Providing business-as-usual (BAU) IT support across multiple client sites.

Key Responsibilities

  • Follow established protocols to identify, register, and categorise incidents
  • Prioritise and categorise incidents based on severity and impact
  • Gather incident details for swift resolution and assign to the appropriate support teams
  • Ensure accurate data collection and trend analysis
  • Facilitate collaboration between teams for efficient incident resolution
  • Monitor incident status, provide updates, and generate reports for continual improvement
  • Maintain detailed documentation and contribute to internal knowledge bases
  • Conduct post-incident analysis and support implementation of corrective actions
  • Perform installations, moves, and additions of IT equipment at customer sites
  • Contribute to activities of all on-site teams as required
  • Analyse IT tickets and prioritise according to business impact
  • Follow asset management policies and procedures
  • Meet or exceed SLA commitments
  • Proactively identify and progress service improvements
  • Work with on-site management to enhance service delivery

Skills and Experience

  • Incident and request ownership and management
  • Second-line support for software and hardware fault resolution
  • Installation, moves, and addition services for IT equipment
  • Contribution to broader on-site team operations
  • Analysis and prioritisation of IT service tickets
  • Familiarity with local asset management processes
  • Consistent SLA performance
  • Proactive in service improvements
  • Collaborative approach with on-site management
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Contact Detail:

Verelogic IT Recruitment Recruiting Team

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