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- Tasks: Repair and support PCs, laptops, printers, and servers while achieving daily visit targets.
- Company: Join a well-established business focused on career stability and growth.
- Benefits: Enjoy opportunities for progression and a supportive work environment.
- Why this job: Perfect for tech enthusiasts looking to make an impact in IT support.
- Qualifications: IT knowledge and problem-solving skills are essential; experience is a plus.
- Other info: Two-stage interview process ensures a thorough selection.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Distributed Field Support Engineer Location: Southampton / Portsmouth Salary: D.O.E Interview Process: 2-stage process This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits!! Key Responsibilities Achieve KPI target of 5 visits/fix\’s per day. To repair diagnose and replace PC\’s, Laptops, Printers, Servers and retail equipment and associated peripherals. To perform desk side support to clients as requested. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer\’s SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Be able to do customer rebuilds and configuration to desk. Will carry out AV repairs and Printer repairs. Will be able to carry out IMAC projects with little supervision. Act as mentor to Grades 1 through to 3 Engineers. Participate in 24/7 coverage via a rota system. Carry out any other reasonable request from your line management. Skills and Experience Knowledge of PC, Laptop, Printer & associated peripherals operation. Key Clients specific procedures. Trained in Desktop/Laptop/Printers and Servers. SC Clearance (or willingness to apply) is required. Excellent knowledge of common software products. Excellent customer facing skills. JBRP1_UKTJ
Distributed Field Support Engineer - Southampton/Portsmouth employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distributed Field Support Engineer - Southampton/Portsmouth
✨Tip Number 1
Familiarize yourself with the specific hardware and software that the company uses. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for PCs, laptops, printers, and servers. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled difficult situations in the past. This role requires effective communication with clients, so showcasing your interpersonal skills is key.
✨Tip Number 4
Be ready to talk about your experience with mobile devices and PDAs, as you'll need to manage calls and updates in real time. Highlight any relevant experience you have with similar technologies.
We think you need these skills to ace Distributed Field Support Engineer - Southampton/Portsmouth
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Distributed Field Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with IT support, particularly in repairing and diagnosing PCs, laptops, printers, and servers. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since the role involves communicating with clients and managing call details, highlight your communication skills in your application. Provide examples of how you've effectively communicated in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are interested in this specific position and how your background makes you a great fit. Mention your ability to meet KPIs and your experience with customer service.
How to prepare for a job interview at Verelogic IT Recruitment
✨Understand the Technical Requirements
Make sure you are familiar with the specific technologies and equipment mentioned in the job description, such as PCs, laptops, printers, and servers. Be prepared to discuss your experience with these devices and any relevant troubleshooting techniques.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to provide examples of how you've diagnosed and repaired technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to meet KPIs.
✨Show Your Communication Skills
Since the role involves communicating with clients and team members, practice articulating your thoughts clearly. Be prepared to discuss how you manage customer expectations and handle service level agreements (SLAs).
✨Be Ready for Scenario-Based Questions
Expect questions that present hypothetical situations related to field support. Think about how you would prioritize tasks, manage time effectively, and collaborate with other engineers to ensure customer satisfaction.
