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- Tasks: As a Distributed Field Support Engineer, you'll diagnose and repair PCs and laptops daily.
- Company: Join a well-established business known for career stability and growth opportunities.
- Benefits: Enjoy competitive salary, career progression, and a supportive work environment.
- Why this job: This role offers hands-on experience and the chance to make a real impact in tech.
- Qualifications: Ideal candidates should have IT knowledge and a passion for problem-solving.
- Other info: Position available in Southampton, Portsmouth, and surrounding areas.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Distributed Field Support Engineer
Location: Southampton Portsmouth and Surrounding areas
Salary: D.O.E
This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits!!
Key Responsibilities
- Achieve KPI target of 5 visits/fix\’s per day.
- To repair diagnose and replace PC\’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support to clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer\’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Act as mentor to Grades 1 through to 3 Engineers.
- Participate in 24/7 coverage via a rota system.
- Carry out any other reasonable request from your line management.
Skills and Experience
- Knowledge of PC, Laptop, Printer & associated peripherals operation.
- Key Clients specific procedures.
- Trained in Desktop/Laptop/Printers and Servers.
- SC Clearance (or willingness to apply) is required.
- Excellent knowledge of common software products.
- Excellent customer facing skills.
Distributed Field Support Engineer - Southampton - Portsmouth employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distributed Field Support Engineer - Southampton - Portsmouth
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Being well-versed in the latest IT equipment and repair techniques will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for practical assessments by brushing up on your troubleshooting skills. Since the role involves diagnosing and repairing PCs and laptops, being able to demonstrate your hands-on abilities can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Be ready to discuss past experiences where you successfully resolved technical issues, as this will highlight your capability to meet the KPI targets outlined in the job description.
We think you need these skills to ace Distributed Field Support Engineer - Southampton - Portsmouth
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Distributed Field Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or projects where you have repaired or diagnosed IT equipment. Use specific examples to demonstrate your problem-solving skills and ability to meet KPIs.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in this role and how your background makes you a suitable candidate. Mention your enthusiasm for career development and stability within the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verelogic IT Recruitment
✨Know Your Technical Stuff
As a Distributed Field Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common issues related to PCs and laptops, and be prepared to discuss your troubleshooting process in detail.
✨Showcase Your Problem-Solving Skills
Employers love candidates who can think on their feet. Prepare examples of past experiences where you successfully diagnosed and resolved technical issues, especially in a field support context.
✨Understand the Company Culture
Research the company’s values and work culture. Being able to align your answers with their ethos will show that you're not just a good fit for the role, but also for the team.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare insightful questions about the role, team dynamics, and career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
