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- Tasks: Diagnose and repair tech equipment while providing top-notch support to clients.
- Company: Join a dynamic team focused on delivering exceptional IT services in Dorset and Somerset.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a tech-savvy culture that embraces innovation and values your input.
- Qualifications: Must have experience with PCs, laptops, printers, and strong customer service skills.
- Other info: A full UK driving licence is required; training on new technologies will be provided.
The predicted salary is between 36000 - 60000 £ per year.
Location: Dorset / Somerset
Salary: D.O.E
Key responsibilities:
- Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
- Perform desk-side support for our clients as requested.
- Assist other engineers in delivering services to our customers.
- Cover site roles as required due to planned or unplanned absence.
- Carry out any other reasonable request from your line management.
- Perform customer rebuilds and configuration at the desk.
- Undertake AV repairs and printer repairs.
- Carry out IMAC projects with minimal supervision.
- May be required to train on new technologies, such as AV or Cisco.
- Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
- Maintain a professional and presentable appearance at all times.
- Must hold a full UK manual driving licence where required for the role.
- Respond promptly to any information requests from your line management.
- Be familiar with customer policies and processes, where applicable.
- Be approachable and open to training requirements related to the role.
- Maintain the skills and knowledge necessary to perform the role to the required standard.
- Embrace new technologies and adapt to change.
- Ensure company assets are kept in good working order and general condition.
Skills and experience:
- Operation knowledge of PCs, laptops, printers, and associated peripherals.
- Familiarity with key client-specific procedures.
- Trained in desktop, laptop, printer, and server maintenance.
- Extensive knowledge of common software products.
- Experience with AV systems.
- Strong customer-facing skills.
- BPSS (Baseline Personnel Security Standard) clearance.
- SC Clearance.
Distributed Field Support Engineer - Dorset / Somerset in Yeovil employer: Verelogic IT Recruitment
Contact Detail:
Verelogic IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distributed Field Support Engineer - Dorset / Somerset in Yeovil
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AV systems and Cisco. This will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your customer-facing experience in detail. Since strong customer service skills are crucial for this role, think of specific examples where you've successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. You might be asked to troubleshoot a common issue on the spot, so practice explaining your thought process clearly and confidently.
We think you need these skills to ace Distributed Field Support Engineer - Dorset / Somerset in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with PCs, laptops, printers, and AV systems. Use specific examples that demonstrate your technical skills and customer-facing abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the key responsibilities listed in the job description. Mention any relevant training or certifications you have.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've diagnosed and repaired technical issues in the past. This will demonstrate your capability to handle the responsibilities of the role effectively.
Highlight Your Adaptability: Mention any experiences where you've had to learn new technologies or adapt to changes quickly. This is important as the role may require training on new systems like AV or Cisco.
How to prepare for a job interview at Verelogic IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing PCs, laptops, and printers. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves desk-side support, it's crucial to showcase your strong customer-facing skills. Share instances where you've gone above and beyond to assist clients, ensuring they feel valued and supported.
✨Familiarise Yourself with Company Policies
Research the company's policies and procedures before the interview. Being knowledgeable about their guidelines will show that you're proactive and serious about adhering to their standards.
✨Demonstrate Adaptability
The job may require you to embrace new technologies and adapt to change. Prepare to discuss how you've successfully adapted to new tools or processes in previous roles, showcasing your willingness to learn and grow.
