Customer Support Engineer

Overview

Job Title: Customer Support Engineer

Location: Warrington

Salary: DOE

Full UK driving licence and ability to obtain security clearance is required for this role.

Role purpose

This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.

Key responsibilities

• Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
• Liaise with and provide assistance as requested to 3rd party IT companies both off and on site
• Configure applications and hardware on new and existing IT related devices
• Provide support to VIP users, with a tight SLA if applicable
• Ensure timely and responsive communications both to internal and external stakeholders as required.

Skills and experience

• Competent in technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems
• Able to obtain the required level of…