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- Tasks: Provide on-site IT support for hardware and software products.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a car allowance and opportunities for professional growth.
- Why this job: Be part of a proactive team making a real impact in customer satisfaction.
- Qualifications: Security clearances required; experience in IT support is a plus.
- Other info: Position based in the Bournemouth area with flexible working options.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car Allowance Security Clearances Needed Key responsibilities: To repair diagnose and replace PC\’s, Laptops, Printers, Servers and retail equipment and associated peripherals. To perform desk side support to SCC clients as requested Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve KPI target of 5 visits / fix\’s per day. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer\’s SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and qu…
Distributed Field Support Engineer - Bournemouth employer: Verelogic IT Recruitment Careers
Contact Detail:
Verelogic IT Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distributed Field Support Engineer - Bournemouth
✨Tip Number 1
Familiarize yourself with the specific IT hardware and software products that we support. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding our services.
✨Tip Number 2
Highlight any previous experience you have in field support roles, especially if you've worked with diverse customer bases. Sharing specific examples of how you resolved issues on-site can set you apart from other candidates.
✨Tip Number 3
Since this role requires security clearances, be prepared to discuss your background and any relevant certifications. Showing that you understand the importance of security in IT support will reflect well on you.
✨Tip Number 4
Demonstrate your ability to work efficiently under pressure. Share stories where you successfully met tight deadlines or managed multiple tasks simultaneously, as this is crucial for delivering IT support within our Service Level Agreements.
We think you need these skills to ace Distributed Field Support Engineer - Bournemouth
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Distributed Field Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in IT support, particularly in hardware and software troubleshooting. Mention specific examples where you successfully resolved issues for customers.
Showcase Your Skills: List relevant technical skills that align with the job requirements, such as familiarity with IT hardware, software products, and customer service. Be sure to include any certifications or training that may enhance your application.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are a great fit for the role. Address your motivation for applying and how your proactive approach aligns with the company's service level agreements.
How to prepare for a job interview at Verelogic IT Recruitment Careers
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IT hardware and software products. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past.
✨Understand Service Level Agreements (SLAs)
Familiarize yourself with what SLAs are and how they impact customer support. Be ready to explain how you prioritize tasks to meet these agreements and ensure customer satisfaction.
✨Show Your Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you approached solving them. Highlight your proactive approach to delivering IT support services.
✨Communicate Clearly
Since you'll be attending customer sites, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical users.
