At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join Verdant Parks, where every day is a new adventure!
- Benefits: Competitive pay, discounts on park breaks, and fun team celebrations.
- Other info: Flexible hours, great career growth, and a supportive team environment.
- Why this job: Be the friendly face that makes holidays unforgettable for guests.
- Qualifications: Customer service skills and a positive attitude are key.
The predicted salary is between 16 - 17 £ per hour.
Salary: £8.85 (ages 16-17) to £12.71 (18+) per hour
Hours: Variable hours and days - includes weekends and bank holidays
Grow your career with Verdant Parks. At Verdant Parks, we know that the foundation of a great holiday starts with a warm welcome. That’s why we’re looking for a Reception Team Member who takes pride in delivering excellent customer service, attention to detail, and a friendly, professional approach. By being the first point of contact for our guests, managing enquiries, and ensuring smooth check-ins and check-outs, you’ll play a vital role in creating a welcoming, seamless experience that sets the tone for their stay.
Our Reception Team is the friendly face of the park, giving holidaymakers and owners a warm welcome from the moment they arrive. As the first point of contact, you’ll make sure every guest has the information they need for a fantastic stay, while handling queries and resolving any issues with professionalism and care. Working closely with our accommodation, maintenance, and operations teams, you’ll help deliver the high standards that make the Verdant experience so special.
Typical duties and responsibilities:
- Greeting guests and owners, supporting with check-ins, queries, and general park information
- Handling cash and card payments, including till operation and daily cashing up
- Preparing welcome packs for incoming guests
- Promoting park facilities and sharing knowledge of local attractions
- Answering phone calls and emails in a friendly, helpful manner
- Supporting reception admin tasks as required
- Helping promote park activities, offers, and events
What We’re Looking for:
We’re looking for someone who genuinely enjoys helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, making every guest feel welcome and supported. Ideally, you will have experience in a customer-facing role such as hospitality, retail, or tourism, strong customer service skills, and a positive, can-do attitude. Good computer literacy, including Microsoft Office and the ability to learn internal systems, is important, along with strong communication and administration skills. You will be a team player, flexible, and adaptable to meet customer and business needs. Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.
Why you'll love Team Verdant:
- Last minute park breaks from only £109
- Up to 30% off park breaks for you, your friends and your family
- Discounted use of facilities on park, including restaurants, leisure and activities
- An annual 'Verdant Experience' - book a break at one of our parks and experience a Verdant holiday as a customer. There is no charge for this break, we simply ask that you make the most of it and give us your honest feedback afterwards!
- Many opportunities for recognition and reward - monthly 'Stars' awards, annual awards for individuals and park teams, 'Cheers for Peers' cards, and any excuse for cakes, biscuits and celebrations!
- Our company wide team initiatives to help each other, our communities and the planet - Green Champions, Charity Champions, Mental Health Champions
- A commitment to providing training & development opportunities, recognising potential and supporting you in your career.
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!
Reception Team Member - Erigmore employer: Verdant Leisure
Verdant Leisure offers a supportive work environment where employees can grow their careers in the hospitality industry. The company values excellent customer service and teamwork, providing opportunities for staff to make a meaningful impact on guests' experiences. With competitive pay rates and a focus on maintaining high standards across its parks, Verdant Leisure is committed to employee satisfaction and development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - Erigmore
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Verdant Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Verdant Leisure
Don't be shy about reaching out to Verdant Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member - Erigmore
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Verdant Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Verdant Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
