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- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join Verdant Parks, where a warm welcome is our priority.
- Benefits: Enjoy discounts, free park breaks, and career development opportunities.
- Other info: Flexible hours with a supportive team and growth potential.
- Why this job: Be the first smile guests see and create unforgettable holiday experiences.
- Qualifications: Customer service experience and a friendly, can-do attitude are key.
The predicted salary is between 12 - 13 £ per hour.
Grow your career with Verdant Parks. At Verdant Parks, we know that the foundation of a great holiday starts with a warm welcome. That’s why we’re looking for a Reception Team Member who takes pride in delivering excellent customer service, attention to detail, and a friendly, professional approach. By being the first point of contact for our guests, managing enquiries, and ensuring smooth check‑ins and check‑outs, you’ll play a vital role in creating a welcoming, seamless experience that sets the tone for their stay.
Details
- Salary: £12.71 per hour
- Contract Type: Permanent
- Hours: 20 hours per week over 3 days
- Location: Heather View, Stanhope, Durham, DL13 2PS
Responsibilities
- Greeting guests and owners, supporting with check‑ins, queries, and general park information
- Handling cash and card payments, including till operation and daily cashing up
- Preparing welcome packs for incoming guests
- Promoting park facilities and sharing knowledge of local attractions
- Answering phone calls and emails in a friendly, helpful manner
- Supporting reception admin tasks as required
- Helping promote park activities, offers, and events
Qualifications and Experience
We’re looking for someone who genuinely enjoys helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, making every guest feel welcome and supported. Ideally, you will have experience in a customer‑facing role such as hospitality, retail, or tourism, strong customer service skills, and a positive, can‑do attitude. Good computer literacy, including Microsoft Office and the ability to learn internal systems, is important, along with strong communication and administration skills. You will be a team player, flexible, and adaptable to meet customer and business needs. Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.
Benefits
- An online discount platform where you can save money on shopping, dining, travel, days out and more
- Last minute park breaks from only £99
- Up to 30% off park breaks for you, your friends and your family
- Discounted use of facilities on park, including restaurants, leisure and activities
- An annual "Verdant Experience" – book a break at one of our parks and experience a Verdant holiday as a customer, free of charge (subject to giving feedback)
- Access to a 24/7 confidential counselling and advice line
- Many opportunities for recognition and reward – monthly "Stars" awards, annual awards for individuals and park teams, "Cheers for Peers" cards, and celebrations
- Company‑wide team initiatives to help each other, our communities and the planet – Green Champions, Charity Champions, Mental Health Champions
- A commitment to providing training & development opportunities, recognising potential and supporting you in your career
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme.
Reception Team Member in Stanhope employer: Verdant Leisure Limited
Contact Detail:
Verdant Leisure Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Stanhope
✨Tip Number 1
First things first, make sure you know the ins and outs of Verdant Parks. Familiarise yourself with their facilities and local attractions so you can chat confidently with guests. This will show that you're genuinely interested in providing a top-notch experience!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the reception, like handling queries or managing check-ins. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and positive attitude. When you walk into that interview, let your personality shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Verdant Parks. Good luck, we believe in you!
We think you need these skills to ace Reception Team Member in Stanhope
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can make guests feel welcome.
Tailor Your Application: Make sure to tailor your application to the Reception Team Member role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that match what we’re looking for, like attention to detail and a friendly approach.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Verdant Parks family!
How to prepare for a job interview at Verdant Leisure Limited
✨Know the Company
Before your interview, take some time to research Verdant Parks. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries and resolve issues calmly and professionally, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer-facing roles. Be ready to discuss how you manage stress during busy periods or how you ensure attention to detail when handling payments and check-ins. Practising these responses will help you feel more confident during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of making guests feel welcome. Plus, it shows that you take the opportunity seriously and are ready to represent Verdant Parks well.