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- Tasks: Be the friendly face of our holiday park, welcoming guests and ensuring they have a fantastic stay.
- Company: Join Verdant Leisure, where we create unforgettable holiday experiences in beautiful locations.
- Benefits: Enjoy competitive pay, discounts on park breaks, and access to great perks like accommodation.
- Why this job: Make a real difference in guests' holidays while working in a fun, supportive environment.
- Qualifications: Customer service experience and a positive attitude are key; training provided!
- Other info: Flexible hours with opportunities for growth and recognition within a vibrant team.
At Verdant Parks, we know that the foundation of a great holiday starts with a warm welcome. That’s why we’re looking for a Reception Team Member who takes pride in delivering excellent customer service, attention to detail, and a friendly, professional approach. By being the first point of contact for our guests, managing enquiries, and ensuring smooth check‑ins and check‑outs, you’ll play a vital role in creating a welcoming, seamless experience that sets the tone for their stay.
If you’re ready to join a refreshed, modern, and fast‑paced environment where your effort truly makes a difference, this could be the perfect next step for you.
Salary: ÂŁ8.35 (age 16-17) to ÂŁ12.21 (18+) per hour
Contract type: Permanent
Hours: 30 hours a week over 5 days, including weekend and bank holiday work.
Location: Riverside Holiday Park, South Road, Wooler, NE71 6NJ
Responsibilities
- Greeting guests and owners, supporting with check‑ins, queries, and general park information
- Handling cash and card payments, including till operation and daily cashing up
- Preparing welcome packs for incoming guests
- Promoting park facilities and sharing knowledge of local attractions
- Answering phone calls and emails in a friendly, helpful manner
- Supporting reception admin tasks as required
- Helping promote park activities, offers, and events
About the role
We’re looking for someone who genuinely enjoys helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, making every guest feel welcome and supported. Ideally, you will have experience in a customer‑facing role such as hospitality, retail, or tourism, strong customer service skills, and a positive, can‑do attitude. Good computer literacy, including Microsoft Office and the ability to learn internal systems, is important, along with strong communication and administration skills. You will be a team player, flexible, and adaptable to meet customer and business needs. Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.
Benefits
- Enhanced annual leave entitlement for length of service
- Save money with our online discount platform
- Discounts on park breaks for you, your friends and your family
- Discounts on park facilities, including restaurant and leisure
- An annual “Verdant Experience” – a park break, but with no charge!
- Access to a 24/7 confidential counselling and advice line
- Opportunities for recognition and reward
- Training & development opportunities
About the Company
Verdant Parks own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks is unique with plenty to offer, whether it’s beach‑side or countryside, self‑catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme.
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Reception Team Member employer: Verdant Leisure Limited
Contact Detail:
Verdant Leisure Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verdant Leisure. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face of the park, think about scenarios where you’ve helped customers or solved problems. Share these stories during your interview to showcase your customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A neat appearance will help you feel more confident when meeting guests and answering their queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare for your interview.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see how you connect with people and your passion for providing great service. Remember, you're applying to be the friendly face of our team!
Tailor Your Experience: Make sure to highlight any customer-facing roles you've had in the past. Whether it's hospitality, retail, or tourism, we want to know how your experience aligns with what we're looking for. Be specific about your skills and how they can benefit our guests.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Team Verdant special!
How to prepare for a job interview at Verdant Leisure Limited
✨Show Your Friendly Side
As a Reception Team Member, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will demonstrate that you can create a warm atmosphere for holidaymakers.
✨Know the Park Inside Out
Familiarise yourself with Verdant Leisure and its parks before the interview. Research the facilities, local attractions, and any special events happening at the park. This knowledge will not only impress the interviewer but also show your genuine interest in providing guests with the best experience possible.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s resolving a complaint or going the extra mile for a guest, these stories will illustrate your ability to handle queries and ensure a fantastic stay for visitors.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. During the interview, share instances where you collaborated with others to achieve a common goal. Emphasise your flexibility and willingness to support your colleagues, as this aligns perfectly with the collaborative environment at Verdant Leisure.