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For Companies At a Glance
- Tasks: Support project management and ensure smooth operations with effective communication and documentation.
- Company: Join Vercity, a leader in project management and service delivery.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of impactful projects while developing your skills in a supportive team culture.
- Qualifications: Strong interpersonal skills and problem-solving abilities are essential; experience in PFI is a plus.
- Other info: Ideal for those looking to kickstart their career in operations management.
The predicted salary is between 36000 - 60000 £ per year.
SUMMARY OF RESPONSIBILITIES
Management of the Project Concession[s]. Specifically, this will be achieved by:
- Providing efficient and timely management and administrative support to the General Manager(s) in all aspects of managing the projects.
- Management of office communications and documentation, liaison with Service Providers and Authority/Trust Staff to ensure an effective level of service is maintained.
KEY RESPONSIBILITIES
PFI Project Agreement
- Support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company.
- Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts.
Management Support
- Support the General Manager(s) as required in the delivery of Vercity’s obligations under the Management Services Agreements.
- Assist the General Manager(s) in all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure.
- Attend as required, multidisciplinary groups and committees as directed by the General Manager.
- Manage all office records and filing systems, both electronic and paper-based.
- Deal with incoming and outgoing communications as required by the General Manager.
- Maintain the highest standard of communication and presentation via telephone, email and in person.
- Organise and co-ordinate all meetings required to advance the specific strands of the project in line with the project plan and the direction of the General Manager(s).
Service Performance Management
- Promote effective liaison with the Authority/Trust service users.
- Support the General Manager in managing correct application of contractor and sub-contractor performance monitoring regimes.
- Support the General Manager in ensuring that all Service Providers provide evidence of contractual compliance with regard to all matters and in particular:
- Compliance with performance reporting requirements and the Performance Management System in respective Sub Contracts.
- Adherence to the Authority/Trust policies and procedures and statutory and legal obligations, including Health and Safety law, Insurance and Employment regulations.
Other Duties
- Coordinate the production of project Board packs ensuring that all content is to a professional standard and is delivered to the agreed timetable.
- Undertake other duties as requested by the General Manager as is reasonable and in accordance with Vercity’s delivery of contractual requirements.
- Participate in the orientation programme for new staff recruited to Vercity.
EXPERIENCE and COMPETENCIES
Essential
- Evidence of being able to take responsibility for identifying and addressing operational performance issues.
Desirable
- Working within a PFI environment.
- Experience of working within complex and interrelated contractual arrangements.
- Managing hard and soft FM service providers’ performance.
- Insurance claim management.
- Knowledge of quality, environmental and health and safety standards and industry specifications across a multi-environment basis to include education and health facilities where appropriate.
SKILLS
Essential
- A high degree of interpersonal skills utilising these to build trust and confidence.
- Problem solving in complex environments.
- Excellent written and presentational skills, including being computer literate with the Microsoft Office suite of programmes.
PERSONAL ATTRIBUTES
Essential
- Professional in approach, outward looking and confident.
- Promotes effective teamwork, shares information widely.
- Effective communication, presentation and interpersonal skills.
- Ability to work to deadlines and prioritise accordingly.
- Self-confident and resilient.
Operations Officer employer: Vercity
Contact Detail:
Vercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer
✨Tip Number 1
Familiarise yourself with the Project Finance Initiative (PFI) environment. Understanding how PFI projects operate will give you a significant edge, as it’s crucial for the Operations Officer role. Research recent PFI projects and their management to demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the field of project management and operations. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with managing service providers and performance monitoring. Be ready to share specific examples of how you've successfully handled similar responsibilities in past roles, as this will showcase your suitability for the position.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of complex scenarios related to project management. Prepare to discuss how you would approach these challenges, as this will highlight your critical thinking abilities and readiness for the role.
We think you need these skills to ace Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Operations Officer role. Emphasise your management support experience, communication skills, and any familiarity with PFI environments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses how your background and skills make you a great fit for this position. Mention your understanding of project agreements and your ability to manage office communications effectively.
Showcase Relevant Experience: In your application, provide examples of past roles where you successfully managed operational performance issues or worked with service providers. Highlight any experience with insurance claims or compliance monitoring.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vercity
✨Understand the Project Agreement
Make sure you have a solid grasp of the Project Agreement and its associated documents. This will show your potential employer that you are prepared and understand the key responsibilities of the Operations Officer role.
✨Demonstrate Communication Skills
Since the role requires maintaining high standards of communication, practice articulating your thoughts clearly. Be ready to discuss how you've effectively managed communications in previous roles, whether through email, phone, or in-person interactions.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've tackled operational performance issues in complex environments. Highlight your problem-solving skills and how they can benefit the team and projects you'll be managing.
✨Highlight Teamwork and Interpersonal Skills
The ability to work well in a team is crucial for this position. Be ready to share experiences where you've collaborated with others, built trust, and contributed to a positive team dynamic.
