At a Glance
- Tasks: Manage complex soft service contracts in a healthcare setting and ensure effective service delivery.
- Company: Join Vercity, a recognised market leader in healthcare operations.
- Benefits: Enjoy a competitive salary, enhanced pension scheme, and personal development opportunities.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact in healthcare while working with an experienced and engaged team.
- Qualifications: Experience in managing soft services and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Vercity are currently recruiting for an Operations Manager (Soft Services) at one of our flagship SPV projects supporting 3 hospitals in Nottinghamshire. Based primarily at King’s Mill Hospital with occasional travel to Newark Hospital and Mansfield Community Hospitals, this role is a key position within the SPV ensuring that a combination of 12 separate services are delivered effectively, to satisfy the contract and Board requirements.
The successful candidate will be experienced in the management of complex soft service contracts within a healthcare setting, and ideally in an SPV / PFI, to join our established team and report to the project General Manager.
Your responsibilities will include:
- Ensuring the contractual delivery of complex soft FM services
- Understanding problems and able to evaluate and communicate solutions options
- Ensuring contract compliance and accurate, contemporaneous record keeping
- Assurance, audit, monitoring and governance
- Regular contract reporting and understanding and delivering on contract KPIs
- Contractor Management and Communications
You will be:
- An effective and pragmatic communicator who can engage effectively with service providers while holding them to account where necessary
- A pragmatic problem solver who is seen on site, ensuring effective delivery
- Experienced in evidence-based compliance and audit in a complex contractual environment
- Experience of the management of soft services in a complex contractual environment within a healthcare / hospital setting
- Great stakeholder management and communications
In return:
- The opportunity to extend your experience within a recognised market leader
- Working with an experienced, engaged and established team
- Working in an organisation that values you and your personal, professional development
- Competitive salary and benefits package including an enhanced, non-contributory pension scheme
For more information, detailed job description and a confidential discussion on this superb opportunity, apply now.
Operations Manager in Mansfield employer: Vercity
Vercity is an exceptional employer, offering a dynamic work environment at the forefront of healthcare service management in Nottinghamshire. As an Operations Manager, you will be part of a dedicated team that values your professional growth and provides opportunities for development, all while enjoying a competitive salary and an enhanced pension scheme. Join us to make a meaningful impact in a supportive culture that prioritises both employee well-being and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for interviews by researching Vercity and their projects. Understand their values and how they operate, especially in soft services. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve had to manage complex contracts or resolve issues on-site. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love candidates who take initiative!
We think you need these skills to ace Operations Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing complex soft service contracts, especially in healthcare settings. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your problem-solving skills and stakeholder management experience that relate to the job description.
Showcase Your Communication Skills:As an Operations Manager, effective communication is key. In your application, demonstrate your ability to engage with service providers and stakeholders. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Vercity
✨Know Your Soft Services Inside Out
Make sure you brush up on your knowledge of soft service contracts, especially in a healthcare setting. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage complex contracts effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully tackled challenges in contract compliance or service delivery. Highlight your pragmatic approach and how you evaluated solutions to ensure effective outcomes.
✨Communicate Like a Pro
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Think about how you can engage with service providers while holding them accountable, and be ready to discuss your strategies for effective stakeholder management.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you’ve monitored and reported on KPIs in previous positions, and how you plan to ensure compliance and governance in this new role.
