Operations Manager - Capital Hospitals in London

The general responsibility of this role is providing day to day support to the project General Manager and providing similar support to other projects within Vercity from time to time. Specifically, this will be achieved by:

• Providing efficient and timely management and administrative support to the General Manager(s) in all aspects of managing the projects.
• Management of office communications and documentation, liaison with Service Providers and Authority/Trust Staff to ensure an effective level of service is maintained.

Information Location: Capital Hospitals

Reporting To: General Manager

Key responsibilities:

• PFI Project Agreement
• Support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company.
• Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts.
• Attend Service Review meetings leading on behalf of the Project Company as required.
• Deputise in the absence of the Asset Manager.
• Management Support
• Support the General Manager(s) as required in the delivery of Vercity's obligations under the Management Services Agreements.
• Provide line management support to the Vercity team and 3rd party Contractors to the Project Company.
• Assist the General Manager(s) in all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure.
• Act as representative on multidisciplinary groups and committees.
• Manage office records and filing systems, both electronic and paper-based.
• Deal with incoming and outgoing communications as required by the General Manager.
• Maintain the highest standard of communication and presentation via telephone, email and in person.
• Organise and co-ordinate all meetings required to advance the specific strands of the project in line with the project plan and the direction of the General Manager(s).
• Receive Information Bulletins from the Authority/Trust and issue to the appropriate consortium member for action.
• Coordinate Requests for Information from the Authority/Trust and distribute the responses.
• Monitor sub-contractor compliance with national standards, HTM's, best practice and legislation or as required within the Project Agreement.
• Ensure application of environmental and health and safety standards.
• Service Performance Management
• Promote effective liaison with the Authority/Trust service users.
• Assist the General Manager in the correct application of contractor and sub-contractor performance monitoring regimes.
• Ensure that all Service Providers provide evidence of contractual compliance with regard to all matters and in particular:

• Compliance with performance reporting requirements and the Performance Management System in respective Sub Contracts;
• Adherence to the Authority/Trust policies and procedures and statutory and legal obligations, including Health and Safety law, Insurance and Employment regulations.

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time with the Corporate and local business needs of Vercity and the particular PFI contract. It will therefore, be subject to periodic review.

Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

EXPERIENCE and COMPETENCIES

• Managing operational issues within a complex environment.
• Evidence of being able to take responsibility for identifying and addressing operational performance issues.
• Working within a PFI environment.
• Experience of working within complex and interrelated contractual arrangements.
• Managing hard and soft FM service providers' performance.
• Insurance claim management.
• Knowledge of quality, environmental and health and safety standards and industry specifications across a multi-environment basis include education and health facilities where appropriate.
• Knowledge of HFM service delivery gained in a practical healthcare setting.
• Knowledge of H FM statutory and regulatory compliance in healthcare.
• Knowledge of working in a performance-based environment.
• Knowledge of working with detailed contractual, statutory and guidance documents.
• Knowledge of risk management principles and practices.

• A high degree of interpersonal skills utilising these to build trust and confidence.
• Problem solving in complex environments.
• Engaging management style in providing advice and guidance to colleagues and other parties on FM issues with an ability to communicate complex issues in an easily understandable and persuasive manner.
• Excellent written and presentational skills, including being computer literate with the Microsoft Office suite of programmes.
• Excellent written and presentational skills, including business report writing.
• Ability to work under own initiative with minimal supervision.

• Professional in approach, outward looking and confident.
• Promotes effective teamwork, shares information widely.
• Effective communication, presentation and interpersonal skills.
• Ability to work to deadlines and prioritise accordingly.
• Self-confident and resilient.

A professional qualification in engineering or facilities management or evidence of working towards a recognised is desirable.