Asset Manager - North Lanarkshire in London

Assist and support the General Manager in the delivery of the provisions set out in the Management Services Agreement for the respective projects. Provide asset management support as directed by the Operational Management Team (OMT) or Technical Services Support Group (TSSG). Interface between the Project Company and the services providers and monitor and manage service delivery according to statutory and non‑statutory standards. Provide a technical and asset management lead to the Project Company(s).

Location: North Lanarkshire

Reporting To: General Manager

Hours: 35 hours per week

Key Responsibilities:

• Contractual Management: Develop a detailed understanding of the Project Agreement and associated service provider contracts. Attend Service Review meetings on behalf of the Project Company as required. Provide reports and alerts to OMT and/or TSSG relating to technical issues identified and manage their resolution on behalf of the Project Company.
• Monitoring and Management of Subcontractors: Review and assess the output specifications for the project and ensure compliance. Coordinate the Risk Based Monitoring regime as required and address any actions or non‑compliances identified. Monitor, review and report on the performance of FM service providers through direct observation, service desk reports and assessment of their achievement of service standard objectives. Recognise where compliance activity is absent or unsatisfactory and take appropriate action. Identify and highlight critical high‑risk areas within the service provider’s compliance regime which require immediate action to resolve. Provide guidance for development of processes as part of resolution activity. Review service provider’s operational internal audits and monthly reports. Undertake reviews and provide technical reports to TSSG as required.
• Technical Lead: Monitor sub‑contractor compliance with national standards, HTM, best practice and legislation as required within the Project Agreement. Ensure the application of environmental and health and safety standards. Ensure the HSAW legislation is fully observed at all times and that HCP’s HSAW policies and procedures are adhered to. Prepare monthly technical reports for inclusion in the General Manager’s reports to the Authority/Trust, Lenders and the Board. Represent the Project Company at technical meetings and user groups as required.
• Asset Management Lead: Undertake due diligence of replacement proposals received from Project Company subcontractors to ensure that works are required and costs appear reasonable. Undertake due diligence of variation inquiries received from the Authority/Trust and responses received from the FM subcontractor, liaising with both parties as required. Support the General Manager(s) in reviewing subcontractor lifecycle reports. Interface with the HCP Strategic Asset Management team as required.
• Other: Undertake other duties as requested by the General Manager in accordance with HCP’s delivery of contractual requirements. Participate in the orientation programme for new staff recruited to HCP.

Person Specification:

Experience and Competencies:

• Essential: In depth knowledge of FM service delivery gained in a practical setting. In depth knowledge of FM statutory and regulatory compliance. Knowledge of working in a performance‑based environment. Knowledge of working with detailed contractual, statutory and guidance documents. Knowledge of risk management principles and practices. Proven record of service delivery.
• Desirable: Experience of quality assurance systems, performance monitoring systems and a PFI environment.

Skills:

• Essential: A high degree of interpersonal skills and the ability to use these to build trust and confidence. Problem solving in complex environments. Engaging management style in providing advice and guidance on FM issues. Ability to communicate complex issues in an easily understandable and persuasive manner. An understanding of financial management. Excellent written and presentational skills, including business report writing. Ability to work under own initiative with minimal supervision. Computer literacy with the Microsoft Office suite of programmes. Prioritisation of own workload on a day to day basis. Positive participation in team meetings and other team interactions. Strong time management skills to meet changing priorities and deadlines whilst ensuring the core tasks are delivered.

Personal Attributes:

• Essential: Ability to work with executive/senior managers. Attention to detail. Ability to work in a small team and work flexibly. Self‑confidence and resilience.

Qualifications and Knowledge:

• Desirable: A professional qualification in engineering or facilities management would be desirable. Membership of an appropriate professional body. A recognised Health and Safety qualification.

Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.