FM Consultant

The provision and management of FM advice to our portfolio of Projects and external clients. Specifically, to focus on providing expert advice relating to FM performance, delivering service improvements and payment mechanism. This will include providing support to operational projects in relation to ongoing FM issues and managing service provider relationships, improvements, mobilisations and replacement.

Location: Home Counties Region

The role will be hybrid based 1-2 days a week at a Vercity office (dependant on employee home location) with travel to different Project locations around the UK.

Reporting to: Associate Director – Facilities Management

Cross Project Responsibilities

• Provide expert support and advice to the SPV management teams and Project Board to minimize risk/liabilities
• Support the Team and Directors in the facilitation of best practice in FM service delivery, monitoring and compliance
• Deliver advice to clients including analysis of compliance, risks, cost and quality data and service delivery models
• Provide FM and commercial advice and support to operational project specifically to deal with matters of contractual dispute
• Manage of the contractual and transition arrangements relating to the replacement of FM Service Providers on the Vercity portfolio of PFI projects
• Delivery of contract improvement programmes and implementation of performance monitoring procedures
• Provide detailed analysis of both quantitative and qualitive data in order to support improvements to service delivery and contractual compliance
• Undertaking of compliance reviews and due diligence exercises in order to identify risks and non-compliances with good industry practice and the contract
• Analysis of and production of payment mechanisms and other performance penalty regimes
• Contribute content for Vercity’s marketing and knowledge sharing platforms
• Participate in the development of the Strategic Asset Management Team function and systems such as Share Point and Pipedrive
• Carry out other duties that fall within professional expertise as agreed with line management from time to time

EXPERIENCE and COMPETENCIES

Essential

• Proven experience working with complex Project Agreements in PFI projects in an NHS setting
• Good general understanding of the contractual structure of PFI projects
• Management of performance monitoring regimes of Hard and/or Soft FM
• Successfully managing relationships with stakeholders such as Project Company Boards, sub-contractors and the Local Authorities
• Working with detailed contractual/statutory/legal documents and ensuring compliance
• Provision of advice and guidance to other parties on key risk management matters
• Experience of implementing, monitoring and updating systems and processes to manage complex contractual matters to ensure compliance with obligations
• Ability to interpret information and to undertake complex analysis of information from differing sources to formulate a cohesive risk assessment
• Ability to effectively manage potential and actual disputes to minimise risk to the SPV
• Ability to identify key information and report it in a timely and appropriate manner
• Proven experience of building strong working relationships with other stakeholders whilst ensuring that the best interests of the projects are promoted and maintained
• Demonstrated commitment to professional and personal development ensuring up to date continuous knowledge of legislative and statutory changes such as NCS 2025, SFG 20 and HTM/HBN
• The job holder will have extensive experience in the FM industry with specific knowledge of the carrying out of FM services

Desirable

• Understanding of the principles of Value for Money exercises such as Benchmarking and Market Testing
• Oversight of application or monitoring of PFI payment mechanisms

SKILLS

Essential

• Communicate clearly and professionally in writing, email and in person
• Ability to write reports and recommendations to a professional standard
• Utilise various Microsoft applications including advanced Excel skills
• Identify, analyse and opine upon issues and provide support to the team in reporting findings to clients
• Communicate effectively, even when challenged, the reasoning behind an opinion and recommendations with both internal and external stakeholders
• Demonstrable attention to detail and critical thinking skills

PERSONAL ATTRIBUTES

Essential

• Ability to take direction and work autonomously with support from peers from time to time
• Present oneself in a manner one would expect from a professional advisor, abiding by a strict code of conduct and striving for high standards at all times
• Comfortable to share lessons learnt with peer group
• Confidence to challenge others where non-compliance is observed
• Interact well with colleagues and support the wider team by being alert to the challenges faced by colleagues
• Proven ability to work effectively with a broad range of stakeholders on a major project
• To be able to act at a senior level with all stakeholders (including lawyers, financiers, investors).
• Experience in leading and co-ordinating multi-disciplinary teams
• Desirable to have a broad knowledge of the key success/failure factors related to the specific sector or project.
• Desirable to be able to demonstrate a strong sense of corporate social responsibility, balancing the interests of stakeholders

QUALIFICATIONS AND KNOWLEDGE

Essential

• In depth knowledge of delivery of FM services within a hospital or school setting

Desirable

• University degree or equivalent
• Professional qualification in relevant field