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- Tasks: Be the friendly face for customer queries and support their independence.
- Company: Join a not-for-profit organisation dedicated to helping people live independently.
- Benefits: Enjoy 25+ days holiday, flexible working, and discounts from major retailers.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young or vulnerable adults and good communication skills are essential.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Mental Health, Coverdale, Witham. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We are a national organisation, but we are not-for-profit and we think locally by putting our customers at the heart of what we do. We are committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we will reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Night Security / Concierge employer: VERCIDA
Contact Detail:
VERCIDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Security / Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults and those with mental health challenges. Understanding their unique situations will help you connect better during interviews and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Highlight any previous experience in similar roles, especially if you've worked under challenging circumstances. Be ready to share specific examples of how you handled difficult situations or provided exceptional service.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would build relationships with customers. Think about ways to engage them in social activities and how you can help them develop life skills.
✨Tip Number 4
Research Sanctuary Supported Living's values and mission. Being able to articulate how your personal values align with theirs will set you apart and show that you're genuinely interested in making a positive impact.
We think you need these skills to ace Night Security / Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Concierge position. Understand the key responsibilities and required skills, such as experience with vulnerable adults and good communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise any previous work with young people or those with mental health needs, and showcase your ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals in need. Mention specific examples of how you've gone above and beyond in previous roles, and express your commitment to making a positive impact on people's lives.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at VERCIDA
✨Show Your Empathy
As a Night Concierge, you'll be working with vulnerable individuals. Make sure to express your understanding and empathy during the interview. Share examples of how you've supported others in challenging situations, as this will demonstrate your suitability for the role.
✨Highlight Relevant Experience
Discuss any previous experience you have working with young people or adults facing mental health challenges. Be specific about your roles and responsibilities, and how they relate to the skills required for this position.
✨Demonstrate Communication Skills
Good communication is key in this role. Prepare to discuss how you effectively communicate with different types of people, especially in high-pressure situations. You might want to provide examples of how you've resolved conflicts or handled customer queries in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, such as emergencies or difficult customer interactions. Think through potential situations you might face as a Night Concierge and prepare your responses to show your problem-solving abilities and calmness under pressure.
