ISB Software General Manager

DXC's Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and specialty, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.

DXC's insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide. As the No. 1 provider of core technology to the insurance industry globally, DXC Technology brings unparalleled domain expertise, software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation objectives.

We currently have around 180 customers in Insurance Software for UK and Ireland accounting for circa $60m in annual revenue and growing. We have brokers, carriers and reinsurers operating in the Life and Pensions, Commercial & Specialty and Reinsurance markets. They range from very large to very small and most of the clients in the Commercial & Specialty space where the Lloyd's market is undergoing a huge transformation.

We are in the middle of this transformation and each customer will have one or more of our software products. These products typically form the engine room of their business. This means that right now there is a huge need for our customers to hear from us on a regular basis and this is where you will come in.

We have an exciting vacancy for an ambitious, tenacious, and enthusiastic focused Software General Manager who is looking for their next career step. You will have plenty of opportunities to progress within the business and gain a lot of experience along the way!

You will join a team of colleagues, managing and growing multiple Customer Accounts in the Insurance Industry and mostly in the commercial and specialty part of insurance. You will be responsible for creating, building and managing the client relationship. You will be in regular contact with the customer to make sure they are receiving a great service, but also for you to understand their business and strategy to identify how DXC can add more value to them as a customer. This also means taking financial, commercial, and contractual responsibility for each customer and the ability to capture and articulate the customer's strategy.

You will work in a client governance framework to support you and help you to develop your skills and knowledge. This is a Hybrid role with weekly travel to London required.

Main Responsibilities

• Report to the General Manager
• Manage senior stakeholder engagement and act as a point of escalation for the Customer
• Accountable for end-to-end client experience
• Build and actively manage growth-focused account plans for each client
• Identify customer opportunities and work with the sales team, offerings, and pre-sales to develop opportunities
• Bring in customer knowledge to ensure a match of client strategic direction and offer value proposition
• Lead, coordinate and manage long-term C-suite and business relationships
• Lead client to leverage innovative technologies and business services from DXC
• Constantly scan DXC's offering portfolio to identify new services that potentially can be delivered to the client
• Leverage DXC partners and portfolio to drive market leadership position, generate leads up the Technology Stack and create value for clients
• Gather the winning team to run the account and for each specific deal that is pursued
• Motivate and drive the team to success with a 'can do' spirit. Create a culture of trust and an environment that enables high-performing teamwork
• Responsible for delivery of Customer Success for sold work
• Responsible for renewals, contract amendments and invoicing
• Responsible for governance process execution

Key Results:

• Meet the consolidated results for each allocated Customer - level (see KPIs)
• Up-to-date account plan that is actively managed, coordinating with the GM, ADL, ISB Delivery, Finance, Legal, Sales, Pre-Sales and the Offerings
• Monthly Revenue delivered
• Strategic and tactical growth opportunities across the offerings
• Client engaged and improved NPS score
• Accurate forecasting (revenue & costs) within +/-5% variation of the committed account forecast
• 60 days to a maximum level of 5% of the total AR balance

Key Skills Required:

• Senior Stakeholder engagement: Build and manage strategic senior stakeholder business to drive growth and value creation of the portfolio
• Contract management
• P&L Management
• Forecasting
• Able to understand and articulate the DXC offerings in and out of Insurance
• Ability to understand the Customer's business
• Able to interpret annual account statements from clients
• Solution-orientated and problem-solving skills
• Proactive management anticipating client needs
• Able to represent the client's voice internally in DXC
• Strong communication and written skills
• Highly organized and able to prioritize
• Strong reporting skills
• Action orientated
• Strong client facing and client support skills
• Team leader & player: Ability to work with multiple parts of DXC to drive the best for the client

Required Behaviours:

• Agility: Respond to the client's changing needs and requirements, representing the entire DXC portfolio and driving a growth-focused strategic account
• Industry/Market Awareness: Be aware of industry and technology trends and understand their impact to DXC operations and the client
• Ownership: Take ownership in leading the customer account and the team supporting the customer, driving the end-to-end client experience
• Collaboration: Maintain a good relationship with the client to balance their priorities, address business challenges and look for growth opportunities in close cooperation with the DXC internal organization and partners
• Leadership: Ability to articulate the customer strategy and how DXC can assist them in executing it.
• Embody DXC Values: Live our values through leading by example and continuously challenge ourselves to embed our values in our team interactions

What we can offer you:

• Competitive Compensation & Pension Scheme - Rewarding your expertise while securing your future.
• Comprehensive Benefits Package - Including DXC Select, Perks at Work, and incentive programs for exclusive savings and rewards.
• Continuous Learning & Development - Access to upskilling opportunities, career growth resources, and industry-leading training.
• Lifestyle Perks - Enjoy options like the Salary Sacrifice Car Scheme and more.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.