Head of Claims Oversight

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.

Newly created position to lead the Claims Oversight team in its pursuit of raising performance of our members and elevating the status of Claims in the Lloyd's market. This is a leadership role ensuring that claims management is at the centre of all Lloyd's businesses and operating in line with the principles of doing business at Lloyd's. You will need a proven track record in managing external entities; overseeing their end to end process and performance. You could be from a Claims, Delegated Authority, Audit or Operations background.

Key accountabilities of this role:

• Oversee the Claims Oversight Team to ensure that Managing Agents (MAs) provide a claims service that meets Lloyd's expectations, supports syndicate performance and a culture of continuous improvement.
• Make considered and risk-based decisions, ensuring that the right outcomes are achieved through effective oversight and collaboration with the wider Lloyd's team.
• Develop and promote a 'best in class' approach to Claims management.
• Oversee and monitor MAs' adherence to the Lloyd's Claims Principles, identifying and addressing potential claims performance risks, proactively intervening and escalating issues.
• Communicate the results of qualitative assessments, fostering open and constructive dialogue.
• Utilize claims management information and data to elevate overall performance.
• Collaborate and provide quality assurance for claims-related reviews and thematic work.
• Provide internal reporting on a timely basis on behalf of Claims Oversight Team.
• Design, implement and maintain a structured engagement model that promotes effective working relationships with senior management at MAs, the Corporation, brokers and market representative groups.

Reporting to the Claims Director of Lloyd's, this role forms part of the claims leadership team that have a vital part to play in the strategic and operational delivery of oversight to the market.

Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.