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- Tasks: Help customers with ticket purchases and provide travel advice.
- Company: Join South Western Railway, connecting communities across South West London and beyond.
- Benefits: Enjoy free travel on SWR services and discounts on other train companies.
- Why this job: Be part of a friendly team that values diversity and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Flexible working options available; inclusive environment for all applicants.
The predicted salary is between 21500 - 25000 £ per year.
Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.Join our team and help us continue bring people together to get the most out of life.The Reward:Training: £26,753 pro rata plus £2,439 pro rata regional allowance per annum. Fully trained: £28,572 pro rata plus £2,439 pro rata regional allowance per annum.Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 pro rata per annum plus regional allowance.On top of your salary, we offer a variety of valuable benefits, including:Free duty and leisure travel on SWR services for employeesFree leisure travel for spouse/partner and dependants (criteria dependent)75% discount on many other train operating companiesFull training and support with developmentExcellent pension schemeAbout the job:As a Customer Ambassador, you are essential to our customer\’s travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You\’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smileYour responsibilities will include, but are not limited to:Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.Using several types of technology as well as performing routine maintenance to ticket vending machines.* For a full list of responsibilities, please download the job description available at the bottom of this advert.You\’ll need to be:Organised, proactive and able to efficiently prioritise tasks.Able to cope with repetitive tasks under pressure.A great communicator that enjoys working with people.Confident and happy to approach and talk to new people.Passionate about doing the right thing – nothing is too much trouble.Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.Working pattern:Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to able to work shifts at all times of the day and on every day of the week.You will work an average of 26.40 hours per week, typically, Monday to Friday, 06:00 – 11:20.We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.https://exceptionalindividuals.com/neurodiversity/https://www.healthassured.org/blog/neurodiversity/Click to Download – Customer Ambassador CO1-2 Job Description.pdf
Customer Ambassador CO1/2 employer: VERCIDA
Contact Detail:
VERCIDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador CO1/2
✨Tip Number 1
Familiarise yourself with South Western Railway's services and routes. Understanding the network will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with people in various settings. As a Customer Ambassador, you'll need to approach customers confidently, so honing your ability to interact with different personalities will be beneficial.
✨Tip Number 3
Get comfortable with technology, especially ticket vending machines. Familiarity with these systems will allow you to assist customers more efficiently and show that you're proactive about learning the tools of the trade.
✨Tip Number 4
Showcase your passion for customer service by volunteering or taking part in community events. This experience can provide you with real-life examples to discuss during interviews, highlighting your commitment to helping others.
We think you need these skills to ace Customer Ambassador CO1/2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Ambassador position. Understand the key responsibilities and required skills, such as being organised, proactive, and a great communicator.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any customer service experience and your ability to work under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've helped customers in the past and how you can contribute to SWR's mission of connecting people.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Ambassador.
How to prepare for a job interview at VERCIDA
✨Show Your People Skills
As a Customer Ambassador, your ability to communicate effectively is key. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your friendly and approachable nature.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to assist someone with a problem, especially in a customer service context. Highlight your proactive approach and how you ensured the customer left satisfied.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Ambassador at South Western Railway. Understanding ticketing systems and customer service protocols will show your commitment and readiness for the role.
✨Emphasise Your Organisational Skills
The job requires prioritising tasks efficiently. Prepare to discuss how you manage your time and stay organised, especially when dealing with repetitive tasks under pressure.