At a Glance
- Tasks: Provide exceptional customer service and resolve complex customer needs via phone.
- Company: Join Barclays, a leading global bank committed to excellence and customer care.
- Benefits: Enjoy a part-time role with fixed hours and the opportunity to develop valuable skills.
- Other info: This role is based in Knutsford with non-negotiable working hours from 10 AM to 2 PM.
- Why this job: Be part of a dynamic team that values communication, problem-solving, and personal growth.
- Qualifications: Excellent communication skills and experience in a telephony-based role are essential.
Join us as a Client Support Specialist at Barclays, where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This is a part-time, fully telephony-based role focusing on communication via phone, with fixed working hours-please note that the working hours are non-negotiable.To be successful as a Client Support Specialist, you should have experience with:A commitment to the fixed hours of 10 AM to 2 PM, Monday to Friday (no flexibility on hours).Excellent communication skills and the ability to clearly articulate information.Strong problem-solving skills to address customer concerns.Handle complex customer needs with efficiency and professionalism.Some other highly valued skills may include:Previous experience in a telephony-based roleAbility to adapt to change.Ability to manage multiple customer inquiries, tasks, and priorities.You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role will be based in Knutsford. Purpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests.AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.Collaboration with teams across the bank to align and integrate customer care processes.Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.Resolution of specific customer inquiries and issues related to the bank\'s products and service, including account balances, transactions and payments.Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.Analyst ExpectationsTo meet the needs of stakeholders/ customers through specialist advice and supportPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.Likely to have responsibility for specific processes within a teamThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Client Support Specialist - Part time 20h/Week employer: VERCIDA
At Barclays, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity and excellence. As a Client Support Specialist in Knutsford, you will benefit from fixed working hours that promote work-life balance, alongside opportunities for professional growth and development within a collaborative team environment. Join us to make a meaningful impact while enjoying the stability and resources of a leading financial institution.
Contact Details:
VERCIDA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist - Part time 20h/Week
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like VERCIDA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at VERCIDA and let us see your personality shine through!
We think you need these skills to ace Client Support Specialist - Part time 20h/Week
Excellent Communication Skills
Problem-Solving Skills
Telephony Experience
Customer Service Orientation
Ability to Manage Multiple Inquiries
Adaptability to Change
Collaboration Skills
Attention to Detail
Time Management
Risk Management
Analytical Skills
Ability to Develop Procedures
Presentation Skills
Stakeholder Management
Understanding of Banking Products and Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and VERCIDA.
Get Familiar with Our Brand:Before applying, take some time to learn about VERCIDA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at VERCIDA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress VERCIDA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which VERCIDA will surely appreciate.
