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- Tasks: Be the friendly face for customer queries and support their independence.
- Company: Join a not-for-profit organisation dedicated to helping people live independently.
- Benefits: Enjoy discounts, health plans, and extensive training opportunities.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young or vulnerable adults and good communication skills are essential.
- Other info: Flexible hours between 7.30 pm - 3.30 am; apply early as positions may fill quickly.
33 St. Aidans Road, South Shields, Tyne and Wear NE33 2EY
£12.39 per hour
Hours between 7.30 pm - 3.30 am
Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Mental Health Service at St Aidans Road, South Shields. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We are a national organisation, but we are not-for-profit and we think locally by putting our customers at the heart of what we do. We are committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we will support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Bank Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we will reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don’t forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Bank Concierge employer: VERCIDA
Contact Detail:
VERCIDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of the mental health service sector. Understanding the challenges faced by vulnerable adults and young people will help you demonstrate your empathy and suitability for the role during any interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service or support roles, especially those involving challenging situations. Be ready to share examples of how you've successfully handled emergencies or difficult interactions.
✨Tip Number 3
Prepare to discuss your communication skills and how you build relationships with customers. Think of specific instances where your ability to connect with others made a positive impact on their experience.
✨Tip Number 4
Research Sanctuary Supported Living's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely invested in making a difference.
We think you need these skills to ace Bank Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Bank Concierge position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience working with young people or vulnerable adults, particularly in mental health settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle challenging situations.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals in their pathways to independence. Mention specific examples of how you've developed relationships with customers and provided excellent service in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at VERCIDA
✨Show Your Empathy
As a Bank Concierge, you'll be working with vulnerable individuals. Make sure to demonstrate your understanding of their needs and how you can support them. Share any relevant experiences that highlight your ability to connect with people on a personal level.
✨Highlight Relevant Experience
Discuss your previous work with young people or adults facing challenges, especially in mental health or substance misuse contexts. Be specific about the skills you've developed and how they relate to the role you're applying for.
✨Prepare for Challenging Situations
The role may involve handling emergencies or difficult situations. Think of examples from your past where you've successfully managed such scenarios and be ready to share these during the interview.
✨Demonstrate Communication Skills
Good communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare questions to ask the interviewer, showing your interest in the position and the organisation.
