At a Glance
- Tasks: Manage technical relationships for top enterprise clients and drive proactive strategies.
- Company: Join Vercel, a leader in web infrastructure and innovation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and customer success.
- Why this job: Be the key technical partner for major brands and shape the future of web development.
- Qualifications: Experience in technical account management and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
About Vercel
Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales.
On the accounts you cover, you take over the post‑sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre‑sales and on accounts outside your portfolio. This is a billable, customer‑funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts. You will not be on‑call, you will not write production code, and you will not carry a sales quota.
You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time.
If our Professional Services team is structured around a simple frame – PS delivers outcomes, FDE delivers velocity, TAM delivers continuity – you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their first. You will report to the Head of Forward Deployed Engineering and will be located within the EMEA region. If you’re based within a pre‑determined commuting distance of one of our offices (London, or Berlin), the role includes in‑office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote.
What you will do
- Own the post‑sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters, taking accountability from the Solutions Architect at deal close, through a formal handover, and holding it for the life of the engagement.
- You co‑own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both have veto rights within your domain.
- You run a defined cadence with each account: weekly 30‑minute check‑ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop.
- Lead post‑incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership.
- You drive the post‑mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration.
- Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre‑launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business.
- Scope and orchestrate Vercel’s broader engagement on your accounts. When your customers need hands‑on engineering work, you scope and hand off to a Forward Deployed Engineer. When they need a deep audit, you scope and hand off to Professional Services. You do not deliver these engagements yourself; you co‑ordinate.
Technical Account Manager employer: Vercel
Vercel is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about technology and development. With flexible remote working options and the opportunity to engage in meaningful projects that enhance app performance, employees benefit from continuous growth opportunities and a supportive environment. Located in London, Vercel offers a vibrant city experience while prioritising work-life balance and team cohesion through optional in-office days.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Vercel or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Vercel.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Vercel.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Vercel that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Vercel.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Vercel and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Vercel
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Vercel uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
