We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. Assist Customer Success Managers with Enterprise requests and escalations. You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others. You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving. You are comfortable working with a fully remote, globally distributed team. You have a passion for delivering a customer experience second to none. You are willing to participate in a weekend/holiday on-call rotation. Bonus If You: Have frontend development experience (e.g., React/Next.js). Enjoy technical writing for public docs or developer education.
Remote Customer Support Engineer employer: Vercel
Vercel is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about technology and development. With flexible remote working options and the opportunity to engage in meaningful projects that enhance app performance, employees benefit from continuous growth opportunities and a supportive environment. Located in London, Vercel offers a vibrant city experience while prioritising work-life balance and team cohesion through optional in-office days.
