At a Glance
- Tasks: Manage technical relationships with top enterprise clients and drive successful outcomes.
- Company: Join Vercel, a leader in web infrastructure and innovation.
- Benefits: Enjoy competitive pay, remote work options, and professional growth opportunities.
- Other info: Dynamic team environment with opportunities for travel and career advancement.
- Why this job: Be at the forefront of tech, helping shape the future of web development.
- Qualifications: 5+ years in technical roles, strong communication skills, and deep knowledge of Next.js.
The predicted salary is between 80000 - 100000 £ per year.
About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role: We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales.
What you will do:
- Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
- Lead post-incident pattern ownership and technical triage.
- Drive proactive technical strategy, cost optimization, and architectural guidance.
- Scope and orchestrate Vercel’s broader engagement on your accounts.
- Operate as the customer's voice inside Vercel.
- Carry primary accountability for renewal of the TAM engagement on each of your accounts.
About you:
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company.
- Deep production experience with Next.js and the Vercel platform.
- Demonstrated track record of getting things done across organizations without formal authority.
- Strong written communication, particularly for executive and incident contexts.
- Comfortable as a peer to senior technical leadership.
- Willing to travel approximately 4-8 times per year to customer offices.
- Comfortable taking over a customer relationship from a colleague.
Bonus if you:
- Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company.
- Have hands-on experience with AI agent development.
- Have led FinOps or cloud cost-optimization engagements at scale.
- Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
- Have experience transitioning from a delivery or support role into a customer-owning role.
- Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company.
Technical Account Manager in London employer: Vercel
Vercel is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about technology and development. With flexible remote working options and the opportunity to engage in meaningful projects that enhance app performance, employees benefit from continuous growth opportunities and a supportive environment. Located in London, Vercel offers a vibrant city experience while prioritising work-life balance and team cohesion through optional in-office days.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Vercel or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Vercel.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Vercel.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Vercel that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Vercel.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Vercel and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Vercel
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Vercel uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
