At a Glance
- Tasks: Guide customers through technical milestones to accelerate their adoption and launch on Vercel.
- Company: Join Vercel, a leader in web development tools and cloud infrastructure.
- Benefits: Competitive pay, inclusive healthcare, flexible time off, and mentorship opportunities.
- Other info: Work in a fast-paced, remote-friendly environment with excellent career growth potential.
- Why this job: Make a real impact by helping developers succeed with cutting-edge technology.
- Qualifications: 3+ years in frontend development or technical support; strong knowledge of React and web performance.
The predicted salary is between 36000 - 60000 £ per year.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work.
About The Role: Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each.
These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers.
What You Will Do:
- Lead customers through defined technical motions that accelerate their adoption and launch on Vercel.
- Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency.
- Troubleshoot and resolve technical challenges related to serverless functions, build pipelines, and integrations.
- Identify and unblock opportunities for customer growth and expansion.
- Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers.
- Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements.
- Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale.
About You:
- 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role.
- Strong knowledge of React and modern web performance best practices.
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations.
- Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity.
- Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations.
- Must have used Vercel or a comparable platform.
- Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.
Bonus If You:
- Have contributed to open-source projects, technical documentation, or developer advocacy initiatives.
- Bring experience in incident management, debugging serverless functions, or optimizing frontend performance.
- Are comfortable working in a fast-paced, global, remote-friendly environment.
Benefits:
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
- Salary will be based on job-related skills, experience, and location.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, colour, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
Developer Success Engineer employer: Vercel
Vercel is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about technology and development. With flexible remote working options and the opportunity to engage in meaningful projects that enhance app performance, employees benefit from continuous growth opportunities and a supportive environment. Located in London, Vercel offers a vibrant city experience while prioritising work-life balance and team cohesion through optional in-office days.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Success Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Vercel or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Vercel.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Vercel.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Vercel that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Developer Success Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Vercel.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Vercel and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Vercel
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Vercel uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
