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For Companies At a Glance
- Tasks: Manage customer interactions and ensure satisfaction while promoting product adoption.
- Company: Vercel is a fast-growing tech company focused on enhancing digital experiences for enterprise customers.
- Benefits: Enjoy competitive pay, flexible time off, mentorship opportunities, and a WFH budget.
- Why this job: Join a dynamic team, make an impact, and grow your skills in a supportive environment.
- Qualifications: Experience in front-end web development and customer-facing roles preferred; strong communication skills required.
- Other info: Open to applicants from diverse backgrounds; entry-level position with full-time commitment.
The predicted salary is between 28800 - 43200 £ per year.
About the Role:
Vercel is looking to add a Customer Success Manager, Digital to our fast-growing Customer Success team with the overall objective of advancing our commitment to providing an exceptional experience for our Enterprise customers. The Digital Customer Success Manager plays a pivotal role in managing a high volume of customer interactions to ensure customer satisfaction, wider adoption and retention. This role requires a blend of technical knowledge, customer engagement skills, and the ability to work efficiently across multiple time zones.
What You Will Do:
- Manage all post-sales activities for Vercel’s scaled customers through touch points that require product knowledge, planning, project management and the ability to quickly build customer rapport.
- Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
- Interact with customers through office hours, webinars, and other channels.
- Proactively identify and flag churn risk and work proactively with other account team members to mitigate customer risk.
- Partner with Account Executives, Customer Success Engineers, Developer Success Engineers, and Technical Consultants to provide effective customer engagements.
- Analyze customer data to suggest engagement strategies within your customer portfolio.
- Execute proactive customer campaigns to engage customers on discrete topics such as awareness of new product capabilities.
About You:
- Experience with and basic proficiency in Front-end web development libraries and frameworks like React, Node, Next.js.
- At least one year of customer-facing experience in a high-growth SaaS industry preferred.
- Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars).
- Can navigate through ambiguity as we continue to build and refine the digital customer success segment and contribute to the team’s ongoing development activities.
- Outstanding initiative and positive attitude.
- Strong communication and writing skills.
- Strong collaboration mindset and capabilities.
- Comfortable with asynchronous work.
Bonus If You:
- Have devised and put in motion growth and activation strategies.
- Enjoy taking difficult concepts and breaking them down into concepts that are easier to understand.
Benefits:
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Customer Success Manager, Digital, EMEA employer: Vercel
Contact Detail:
Vercel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Digital, EMEA
✨Tip Number 1
Familiarise yourself with Vercel's products and services. Understanding their offerings will not only help you in interviews but also allow you to engage more effectively with potential customers.
✨Tip Number 2
Network with current or former employees of Vercel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your experience with customer engagement strategies. Think of specific examples where you've successfully managed customer relationships or mitigated churn risk, as these are key aspects of the role.
✨Tip Number 4
Showcase your technical knowledge by being ready to discuss front-end web development frameworks like React or Next.js. This will demonstrate your ability to connect with customers on a technical level, which is crucial for this position.
We think you need these skills to ace Customer Success Manager, Digital, EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position at Vercel. Understand the key responsibilities and required skills, especially the importance of customer engagement and technical knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, particularly in SaaS environments. Emphasise any technical skills related to front-end web development libraries like React or Next.js, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to manage customer relationships effectively. Mention specific examples of how you've contributed to customer satisfaction and retention in previous roles.
Showcase Communication Skills: Since strong communication is vital for this role, ensure your application reflects your writing skills. Use clear and concise language, and consider including examples of how you've successfully communicated complex concepts to customers in the past.
How to prepare for a job interview at Vercel
✨Showcase Your Technical Knowledge
As a Customer Success Manager, you'll need to demonstrate your understanding of front-end web development libraries like React and Next.js. Be prepared to discuss how these technologies can benefit customers and enhance their experience with the product.
✨Prepare for Customer Engagement Scenarios
Expect to be asked about your experience in managing customer interactions. Prepare examples that highlight your ability to build rapport, handle high volumes of communication, and resolve issues effectively across various channels.
✨Highlight Your Problem-Solving Skills
Vercel values candidates who can navigate ambiguity and proactively identify churn risks. Think of instances where you've successfully mitigated customer risks or devised engagement strategies, and be ready to share these during the interview.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, it's crucial to showcase your collaboration skills. Prepare to discuss how you've worked with cross-functional teams in the past and how you communicate complex concepts clearly to customers.
