At a Glance
- Tasks: Own technical relationships and drive proactive strategies for enterprise accounts.
- Company: Join Vercel, a leader in web infrastructure and innovation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and continuous learning.
- Why this job: Be the key technical partner for top companies and shape their success with cutting-edge technology.
- Qualifications: 5+ years in a customer-facing technical role with strong platform experience.
The predicted salary is between 63000 - 77000 £ per year.
About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About The Role: We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales.
What you will do:
- Own the post-sales technical relationship for a portfolio of strategic enterprise accounts.
- Lead post-incident pattern ownership and technical triage.
- Drive proactive technical strategy, cost optimization, and architectural guidance.
- Scope and orchestrate Vercel's broader engagement on your accounts.
- Operate as the customer's voice inside Vercel.
- Make the engagement self-funding.
About You:
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company.
- Deep technical experience with a platform product.
- Platform experience: You have run a technical platform at scale in a customer-facing role.
- Infrastructure and cloud-provider depth.
- Demonstrated fast ramp.
- You optimize for the customer and can quantify outcomes.
- Strong written communication, particularly for executive and incident contexts.
- Willing to travel approximately 4-8 times per year to customer offices.
Bonus if you:
- Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company.
- Have hands-on experience with AI agent development.
- Have run an annual technical roadmap workshop or similar engagement with an enterprise customer.
- Have experience transitioning from a delivery or support role into a customer-owning role.
- Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead.
Senior Technical Account Manager employer: Vercel Inc.
Vercel is an exceptional employer that champions innovation and collaboration, making it an ideal place for the Head of Solutions Architecture role. With a strong focus on employee growth through mentorship and networking opportunities, Vercel fosters a dynamic work culture that values inclusivity and technical excellence. Located in vibrant cities like London and Berlin, employees enjoy a hybrid work model, competitive compensation, and the chance to shape the future of web and AI products alongside industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Vercel Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Vercel Inc..
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Vercel Inc..
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Vercel Inc. that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Vercel Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Vercel Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Vercel Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Vercel Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
