At a Glance
- Tasks: Manage technical relationships with top enterprise clients and drive successful outcomes.
- Company: Join Vercel, a leader in web infrastructure and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Be at the forefront of web technology and help shape the future of development.
- Qualifications: 5+ years in technical roles with strong experience in customer relations and Vercel platform.
The predicted salary is between 80000 - 100000 £ per year.
About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role: We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales.
What you will do:
- Own the post‑sales technical relationship for a portfolio of up to three strategic enterprise accounts.
- Lead post‑incident pattern ownership and technical triage.
- Drive proactive technical strategy, cost optimization, and architectural guidance.
- Scope and orchestrate Vercel’s broader engagement on your accounts.
- Operate as the customer’s voice inside Vercel.
- Carry primary accountability for renewal of the TAM engagement on each of your accounts.
About you:
- 5+ years in customer‑facing technical roles at a platform, infrastructure, or developer tools company.
- Deep production experience with Next.js and the Vercel platform.
- Demonstrated track record of getting things done across organizations without formal authority.
- Strong written communication, particularly for executive and incident contexts.
- Comfortable as a peer to senior technical leadership.
- Willing to travel approximately 4–8 times per year to customer offices.
- Comfortable taking over a customer relationship from a colleague.
Bonus if you:
- Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer‑tools company.
- Have hands‑on experience with AI agent development.
- Have led FinOps or cloud cost‑optimization engagements at scale.
- Have run an annual technical roadmap workshop or “Well‑Architected Review”-style engagement with an enterprise customer.
- Have experience transitioning from a delivery or support role into a customer‑owning role.
Technical Account Manager Berlin, London employer: vercel.com
Vercel is an exceptional employer that champions innovation and collaboration, particularly within the vibrant startup ecosystem in London. With a strong focus on employee growth, we offer competitive compensation, inclusive healthcare, and flexible time off, alongside mentorship opportunities to enhance your skills and network. Our culture thrives on trust, agency, and high impact, making it an ideal environment for those eager to contribute to the future of web development and AI-native solutions.
