At a Glance
- Tasks: Lead a team to drive technical success and customer satisfaction.
- Company: Join Vercel, a leader in web development tools and cloud infrastructure.
- Benefits: Competitive salary, equity, flexible time off, and inclusive healthcare.
- Other info: Remote work options available; dynamic environment with growth opportunities.
- Why this job: Make a real impact by empowering developers and shaping customer success.
- Qualifications: Experience leading technical teams and strong knowledge of web architectures.
The predicted salary is between 126000 - 182000 £ per year.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you’re building on our platform, supporting our customers, or shaping our story: You can just ship things.
About the Role: As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion. You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives — helping our customers succeed while driving growth for our company.
What You Will Do:
- Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes.
- Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion.
- Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale.
- Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives.
- Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively.
- Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience.
- Analyze customer and team data to inform decisions and improve operational effectiveness.
About You: Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results. Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions. Strong operational mindset: able to drive execution, manage workload, and balance competing priorities. Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth. Empathy for developers and a passion for delivering exceptional developer experiences. Strong collaborator and communicator who can align cross-functional teams around customer success.
Bonus If You:
- Have designed or implemented scalable post-sales playbooks or customer coverage models.
- Have experience managing teams supporting both enterprise and startup customers.
- Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies.
- Have worked at a high-growth SaaS or developer platform company.
Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
Manager, Developer Success Remote - United States in City of London employer: vercel.com
Vercel is an exceptional employer that champions innovation and collaboration, particularly within the vibrant startup ecosystem in London. With a strong focus on employee growth, we offer competitive compensation, inclusive healthcare, and flexible time off, alongside mentorship opportunities to enhance your skills and network. Our culture thrives on trust, agency, and high impact, making it an ideal environment for those eager to contribute to the future of web development and AI-native solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Developer Success Remote - United States in City of London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
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We think you need these skills to ace Manager, Developer Success Remote - United States in City of London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to vercel.com.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of vercel.com. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at vercel.com
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with vercel.com, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at vercel.com, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for vercel.com could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at vercel.com as they’re likely seeking a candidate who can enhance their workplace culture.
