Customer Success Manager, East Remote - United States
Customer Success Manager, East Remote - United States

Customer Success Manager, East Remote - United States

London Full-Time 104000 - 145600 ยฃ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage Enterprise customer accounts and drive their success with Vercel's solutions.
  • Company: Vercel empowers developers to build a faster, personalised web with cutting-edge tools and infrastructure.
  • Benefits: Enjoy flexible time off, competitive pay, equity options, and a WFH budget for your workspace.
  • Why this job: Join a dynamic team focused on innovation and customer satisfaction in a remote-friendly environment.
  • Qualifications: 3+ years in B2B/SaaS, experience with developer tools, and strong relationship management skills required.
  • Other info: Fully remote role available; connect with our recruiting team for location-specific details.

The predicted salary is between 104000 - 145600 ยฃ per year.

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you\’re building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel\’s best ideas, innovations, and capabilities to those customers.

The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.

The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams\’ Vercel experience and ROI.

If youโ€™re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you\’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

What You Will Do:

Manage a portfolio of Enterprise customers.

Be a trusted product advisor by aligning Vercel solutions with the customer\’s business strategy.

Drive incremental value by leading the customer through training and adoption of Vercel\’s best practices.

Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.

Enable customers on how best to use Vercel\’s solutions to Develop, Preview, and Ship their web properties.

Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business.

Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.

Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.

Build and maintain account plans, including organization mapping and opportunity whitespace.

Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.

Partner with the Sales team to help identify and raise expansion opportunities.

About You:

3+ years of professional experience in B2B / SaaS

Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.

Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.

Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.

Knowledge of CI/CD, deployment pipeline, and the SDLC process.

Comfortable managing accounts with varying requirements.

Demonstrable self-starter, curious, and solution focused.

Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Bonus If You:

Have devised and put in motion growth and activation strategies.

Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc.

Can demonstrate an understanding of a CDN and/or Proxy.

Understand well, and can communicate clearly about DNS.

Have experience working with Enterprise applications at global scale.

Have previously worked at a high growth SaaS company.

Competitive compensation package, including equity.

Learn and Grow – we provide mentorship and send you to events that help you build your network and skills.

Flexible Time Off.

We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA OTE pay range for this role is $130,000- $179,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don\’t necessarily check every box on the job description.

#LI-NB1

Apply Now.

Tell us why youโ€™d be a good fit for the Customer Success Manager, East role.

First Name

Last Name

Email Address

Phone Number

Resume Resume should be a PDF under 3.5MB.

Are you currently based in any of these countries? Please note these are the only countries where we are accepting applications

United States Germany United Kingdom Australia Netherlands Canada India Japan Other

Will you require Visa Sponsorship now, or in the future?

Yes No

Do you live in one of the following states?Alabama, Alaska, Delaware, Kansas, Maine, Mississippi, Montana, Nebraska, New Mexico, North Dakota, South Dakota, West Virginia, or Wyoming.

Please double-check all the information provided above. Ensuring accuracy is crucial, as any errors or omissions may impact the review of your application.

I have reviewed and confirmed that all the information provided is accurate and complete.

U.S. Standard Demographic Questions .
At Vercel, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive. As part of this commitment, we invite you to voluntarily provide demographic information. Your responses will be used (in aggregate only) to help us better understand the diversity of our applicants and identify areas of improvement in our recruitment and hiring process. Your responses, or decision not to respond, will be kept confidential and will only be used in aggregate form for diversity and inclusion efforts. This information will not be associated with your specific application and will not be disclosed to the hiring team or used in the hiring decision in any way.
Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Asking the below questions help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

How would you describe your gender identity? (mark all that apply)

Man Non-binary Woman I prefer to self-describe I don\’t wish to answer

How would you describe your racial/ethnic background? (mark all that apply)

Black or of African descent East Asian Hispanic, Latinx or of Spanish Origin Indigenous, American Indian or Alaska Native Middle Eastern or North African Native Hawaiian or Pacific Islander South Asian Southeast Asian White or European I prefer to self-describe I don\’t wish to answer

How would you describe your sexual orientation? (mark all that apply)

Asexual Bisexual and/or pansexual Gay Heterosexual Lesbian Queer I prefer to self-describe I don\’t wish to answer

Do you identify as transgender?

Yes No I prefer to self-describe I don\’t wish to answer

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Yes No I prefer to self-describe I don\’t wish to answer

Are you a veteran or active member of the United States Armed Forces?

Yes, I am a veteran or active member No, I am not a veteran or active member I prefer to self-describe I don\’t wish to answer

Optionally, include links to your social media profiles.

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Customer Success Manager, East Remote - United States employer: vercel.com

Vercel is an exceptional employer that prioritises a culture of innovation and collaboration, empowering employees to excel in their roles while working remotely. With a strong focus on professional growth, Vercel offers competitive compensation, flexible time off, and opportunities for mentorship, ensuring that every team member can thrive and contribute to the success of our Enterprise customers. Join us in shaping the future of web development with cutting-edge tools and a supportive community.
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Contact Detail:

vercel.com Recruiting Team

StudySmarter Expert Advice ๐Ÿคซ

We think this is how you could land Customer Success Manager, East Remote - United States

โœจTip Number 1

Familiarise yourself with Vercel's products and services, especially Next.js and their AI SDK. Understanding how these tools benefit developers will help you engage more effectively with potential customers during interviews.

โœจTip Number 2

Network with current or former employees of Vercel on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Manager role, which can be invaluable during your application process.

โœจTip Number 3

Prepare to discuss your experience with B2B/SaaS customer success strategies. Be ready to share specific examples of how you've driven customer engagement and satisfaction in previous roles, as this will demonstrate your fit for the position.

โœจTip Number 4

Showcase your understanding of frontend development and cloud infrastructure. Brush up on relevant technical concepts, as being able to communicate effectively with developers and C-suite executives is crucial for this role.

We think you need these skills to ace Customer Success Manager, East Remote - United States

Customer Relationship Management
Technical Knowledge of Developer Tools
Cloud Infrastructure Understanding
Frontend Development Experience
Strong Communication Skills
Problem-Solving Abilities
Account Management
Training and Onboarding Skills
Collaboration and Teamwork
Knowledge of CI/CD Processes
Experience with SaaS Products
Ability to Work Asynchronously
Strategic Thinking
Customer Engagement Techniques
Data-Driven Decision Making

Some tips for your application ๐Ÿซก

Tailor Your CV: Make sure your CV highlights relevant experience in B2B/SaaS, particularly in customer success and managing Enterprise accounts. Use keywords from the job description to demonstrate your fit for the role.

Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your background aligns with Vercel's mission. Mention specific experiences that showcase your ability to drive value for customers.

Showcase Technical Knowledge: Since the role requires familiarity with frontend development and cloud infrastructure, include any relevant technical skills or projects in your application. This could be knowledge of CI/CD processes or experience with frameworks like React or Next.js.

Highlight Relationship Management Skills: Emphasise your ability to build long-term relationships with clients, especially at various levels within an organisation. Provide examples of how you've successfully managed customer accounts and driven satisfaction in previous roles.

How to prepare for a job interview at vercel.com

โœจUnderstand Vercel's Products

Before the interview, make sure you have a solid understanding of Vercel's offerings, especially Next.js and their AI SDK. Familiarise yourself with how these tools can benefit developers and businesses, as this knowledge will help you align your answers with the company's mission.

โœจShowcase Your Customer Success Experience

Be prepared to discuss your previous experience in managing customer accounts, particularly in a B2B or SaaS environment. Highlight specific examples where you've driven customer success, resolved issues, and identified expansion opportunities to demonstrate your capability in this role.

โœจDemonstrate Technical Knowledge

Since the role requires a background in frontend development and cloud infrastructure, brush up on relevant technical concepts such as CI/CD, deployment pipelines, and modern application deployment methods. Being able to speak confidently about these topics will set you apart from other candidates.

โœจPrepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of situations where you've had to navigate challenges with clients, and be ready to explain how you approached those situations and what the outcomes were.

Customer Success Manager, East Remote - United States
vercel.com
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  • Customer Success Manager, East Remote - United States

    London
    Full-Time
    104000 - 145600 ยฃ / year (est.)

    Application deadline: 2027-08-13

  • V

    vercel.com

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