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- Tasks: Be the first point of contact for customers and provide top-notch support.
- Company: Join Clear Business, a leading provider for small businesses in the UK.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and generous discounts.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong listening skills and a passion for problem-solving are essential.
- Other info: Hybrid working model with a vibrant office culture and continuous learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Advisor - Merchant Services role at Verastar. We’re looking for an experienced Customer Services Advisor to join our team. You’ll be the first point of contact for our existing customers who take card payments / merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first‑time round solution. We are looking for colleagues who wish to excel and are driven to succeed. All we ask is that you are a brilliant listener, have a passion for problem solving, and the ability to empathise and understand customer needs.
Responsibilities:
- Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout.
- Actively contributing to improving the Customer Experience team processes and procedures.
- Maintaining a close and supportive relationship with our sales teams.
Benefits:
- Up to 10% performance related bonus per annum.
- 25 days of annual leave, rising to 28 days with length of service.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Continuous learning and development with access to LinkedIn Learning.
- Generous discounts at numerous high street and online retailers.
- On‑site café and bar for post‑work drinks, quiz nights, and social gatherings.
- Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Paid volunteering day as part of our charity fundraising and volunteering activities.
- Cycle to work and travel loans for people wanting a greener commute.
- Pension contributions and life assurance coverage.
Location: Based in our Sale office, South Manchester.
Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays. Hybrid working model with the choice to work remotely for three days.
Our Story: Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
Next Steps: If you’re looking for a fresh opportunity with great benefits at an award‑winning company, then Clear Business is the place for you. To be part of our continued success click Apply today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre‑employment checks.
Customer Service Advisor - Merchant Services in Sale employer: Verastar
Contact Detail:
Verastar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Merchant Services in Sale
✨Tip Number 1
Get to know the company inside out! Research Verastar and their merchant services. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, being a brilliant listener is key. Try mock interviews with friends or family where they can throw different customer scenarios at you, so you can practice responding empathetically and effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can provide that first-class experience they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our awesome team at Verastar. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor - Merchant Services in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and problem-solving skills, as these are key to providing that first-class experience we’re after.
Showcase Your Listening Skills: In your application, emphasise your ability to listen and empathise with customers. We want to see how you’ve successfully handled customer enquiries in the past, so share specific examples that demonstrate your listening prowess.
Be Professional and Polite: Since you'll be managing our Customer Experience inbox, it’s crucial to convey professionalism in your written application. Use a friendly yet formal tone, and make sure there are no typos or grammatical errors – attention to detail matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Verastar
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to discuss how you can provide first-class solutions. Think about examples from your past roles where you’ve successfully resolved customer issues.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before answering. This shows that you value the interviewer’s words and are thoughtful in your responses, which is crucial for a Customer Service Advisor role.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Prepare specific examples of challenges you've faced in previous roles and how you overcame them. Highlight your ability to empathise with customers and find effective solutions.
✨Research the Company Culture
Familiarise yourself with Clear Business's values and culture. Be ready to discuss how your personal values align with theirs. Showing that you understand their mission and are passionate about contributing to their success will set you apart from other candidates.
