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- Tasks: Be the first point of contact for customers and provide top-notch support.
- Company: Join an award-winning company dedicated to simplifying lives.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous annual leave.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and a passion for problem-solving.
- Other info: Hybrid working model with a vibrant office culture and well-being support.
The predicted salary is between 20000 - 27000 £ per year.
Salary £23,902 + Bonus Scheme
We’re looking for an experienced Customer Services Advisor to join our team. You’ll be the first point of contact for our existing customers who take card payments / merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution. We are looking for colleagues who wish to excel and are driven to succeed. All we ask is that you are a brilliant listener, have a passion for problem solving, and the ability to empathise and understand customer needs.
Responsibilities:
- Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout.
- Actively contributing to improving the Customer Experience team processes and procedures.
- Maintaining a close and supportive relationship with our sales teams.
Benefits:
- Up to 10% performance related bonus per annum.
- 25 days of annual leave, rising to 28 days with length of service. Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Continuous learning and development with access to LinkedIn Learning.
- Generous discounts at numerous high street and online retailers.
- On-site café and bar for post-work drinks, quiz nights, and social gatherings.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Paid volunteering day as part of our charity fundraising and volunteering activities.
- Cycle to work and travel loans for people wanting a greener commute.
- Pension contributions and life assurance coverage.
Location: Based in our Sale office, South Manchester
Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays. Hybrid working model - The choice to work remotely for three days.
Our Story: Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
What Happens Next: If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks.
Customer Service Advisor in Sale employer: Verastar
Contact Detail:
Verastar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sale
✨Tip Number 1
Get to know the company inside out! Research Clear Business and understand their values, services, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, being a brilliant listener is key. Try mock interviews with friends or family where you focus on understanding their needs and responding thoughtfully.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at Clear Business.
We think you need these skills to ace Customer Service Advisor in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and problem-solving skills, as these are key to providing that First-Class experience we’re after.
Showcase Your Listening Skills: In your application, emphasise your ability to listen and empathise with customers. We want to see how you’ve successfully handled customer enquiries in the past, so share specific examples that demonstrate your listening prowess.
Be Professional and Timely: When responding to our application process, keep it professional and ensure you meet any deadlines. This reflects the professionalism we expect in managing our Customer Experience inbox and shows us you’re serious about joining our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our company culture and values before you hit 'send'.
How to prepare for a job interview at Verastar
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but also passionate about delivering top-notch service.
✨Showcase Your Problem-Solving Skills
Prepare specific examples where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and provide first-time solutions, which is key for this role.
✨Emphasise Your Listening Skills
During the interview, practice active listening. Make sure to respond thoughtfully to questions and show that you understand the needs of the interviewer. This reflects the brilliant listening skills they’re looking for in a Customer Service Advisor.
✨Research the Company Culture
Familiarise yourself with Clear Business’s values and mission. Be prepared to discuss how your personal values align with theirs. This will help you stand out as a candidate who not only fits the role but also the company culture.