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For Companies At a Glance
- Tasks: Onboard customers smoothly and resolve any setup issues during their transition.
- Company: Join Clear Business, a top provider for small businesses in the UK.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Why this job: Make a real impact by enhancing customer experiences and driving your career forward.
- Qualifications: Teamwork experience and strong computer skills are essential.
- Other info: Hybrid working model with a supportive and inclusive workplace culture.
The predicted salary is between 20000 - 27000 £ per year.
Salary: £23,902 + Bonus Scheme
As a Customer Enrolment Administrator, you’ll play a vital role in ensuring a smooth transition for customers switching their payment services from previous providers, from the moment a contract is received to the point their supply goes live. You will deliver a seamless onboarding experience and support customers throughout the onboarding journey.
What We Want You To Do
- Accurately onboard new customers by processing contracts from Sales with a “right first time” approach, including thorough quality checks.
- Respond to customer enquiries and provide support throughout the onboarding journey, helping diagnose and resolve any setup issues.
- Proactively contribute ideas to enhance the customer journey and overall experience.
- Develop an in-depth knowledge of our systems, products and processes, to confidently support both customers and colleagues.
- Resolve basic queries or exceptions that may delay service activation.
What Success In The Role Looks Like
- All sales processed within 24 hours on receipt.
- Timely resolution of any issues preventing service activation, in line with SLAs.
- Full ownership of customer cases from start to finish.
- Deliver a consistent high level of customer experience.
- All customer queries and faults resolved within agreed SLAs.
What You Need To Have Already Done To Be Right For This Role
- Experience working collaboratively in a team environment.
- Previous exposure to payment services is a plus, but not essential.
- Strong computer literacy is essential.
- Basic understanding of B2B provisioning processes is preferred.
Skills
- Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
- A curious, determined mindset focused on resolving onboarding challenges and ensuring successful service switches.
- A genuine commitment to personal development and continuous learning.
- A professional, approachable, and supportive attitude that fosters strong relationships with both customers and colleagues.
In Return For Your Hard Work
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Birthday leave.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for greener commuting.
- Comprehensive well-being support, including round-the-clock GP access, mental health assistance, fitness programs, and complimentary legal and financial advice.
The Important Extras
- Hybrid working model: the choice to work remotely for three days.
- Charity fundraising and volunteering activities.
- On-site amenities including a complimentary gym and free parking.
- Full-time/permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
If you’re looking for a new challenge with great benefits at an award-winning company, Clear Business is the place for you. To be part of our continued success, click ‘Apply’ today to take the next step in your career. Across Clear Business, we’re committed to an inclusive team and celebrating diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
Customer Enrolment Administrator in Sale employer: Verastar
Contact Detail:
Verastar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enrolment Administrator in Sale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to enhancing the customer journey. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources to refine your style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Clear Business.
We think you need these skills to ace Customer Enrolment Administrator in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Customer Enrolment Administrator role. We want to see how your skills align with our needs, so don’t be shy about showcasing your attention to detail and customer service abilities!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use a friendly tone that reflects your personality, but keep it professional. We love seeing candidates who can adapt their style to connect with customers!
Highlight Your Team Spirit: We value collaboration here at StudySmarter, so mention any experiences where you’ve worked well in a team. Whether it’s resolving issues together or supporting colleagues, showing that you’re a team player will definitely catch our eye!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and get back to you quickly. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Verastar
✨Know the Customer Journey
Familiarise yourself with the entire onboarding process for customers. Understand the key steps from contract receipt to service activation, and be ready to discuss how you can contribute to a seamless experience.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent written and verbal communication skills. Think of examples where you've adapted your communication style to suit different customers, as this is crucial for resolving queries effectively.
✨Highlight Attention to Detail
Be ready to discuss your approach to quality checks and accuracy in your work. Share specific instances where your attention to detail has made a difference, especially in fast-paced environments.
✨Emphasise Team Collaboration
Since teamwork is essential for this role, come prepared with examples of how you've successfully worked within a team. Highlight your ability to support colleagues and contribute ideas that enhance the customer journey.
