At a Glance
- Tasks: Support customers during their moving process, ensuring a smooth transition and answering queries.
- Company: Join Clear Business, a top provider for small businesses in the UK.
- Benefits: Enjoy 25 days annual leave, hybrid working, and discounts at retailers.
- Other info: Work in a dynamic environment with opportunities for career growth and well-being support.
- Why this job: Be the friendly voice that helps customers during significant life changes.
- Qualifications: 2 years in customer service or telesales, with strong negotiation skills.
The predicted salary is between 22050 - 26950 £ per year.
Are you a natural problem-solver with a passion for helping customers? Join us as a
Change of Tenancy Advisor and become the friendly voice our customers rely on during some of life’s biggest moments, like moving premises.
In this role, you’ll be the go-to expert for customers who are moving in or out of a property.
You’ll make sure their transition is smooth, their questions are answered, and their experience with us is nothing short of excellent.
You’ll also handle more sensitive conversations, such as bereavements, with empathy and care.
- What You’ll Be Doing
- Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience
- Respond to customer enquiries, resolving issues efficiently and effectively
- Deliver exceptional service while identifying opportunities to promote additional products and services
- Onboard new customers and upsell where appropriate, aligning with their requirements
- Maintain accurate and up-to‑date records across internal systems
- Make informed decisions that balance customer satisfaction with business objectives
- Verify tenancy changes and prevent fraudulent activity through careful attention to detail
- Develop in-depth knowledge of our water services to provide expert support
- Aim for first‑contact resolution, escalating complex issues when necessary
- Promote the use of self‑service tools and encourage exploration of other available services
- Foster strong working relationships with colleagues across departments
- Manage both proactive and reactive customer requests with professionalism
- Investigate non‑payment issues related to Change of Tenancy scenarios
- Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.
- Your Experience
- A minimum of 2 years’ experience in a fast‑paced telesales or customer service environment
- Strong understanding of B2B customer care and sales processes
- Proven ability to negotiate across a range of products, pricing structures, and contract terms
- Confident user of CRM systems and other customer management tools
- Previous experience in the utilities sector is highly desirable
- Solid knowledge of data protection regulations and compliance standards
- A proactive, positive attitude with the ability to thrive under pressure in a dynamic setting
- Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding.
As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023.
Our latest achievement was receiving the ‘One to Watch’ award from Best Companies.
In return for your hard work, you’ll get
It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- The important extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
- What Happens Next
If you’re looking for a new challenge with great benefits at an award‑winning company, then Clear Business is the place for you.
To be part of our continued success click 'Apply' today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity.
We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre‑employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
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Change of Tenancy Advisor in Sale employer: Verastar
As a Customer Optimisation Analyst, you will thrive in a dynamic work environment that values data-driven insights and fosters collaboration. Our company offers a supportive culture with ample opportunities for professional growth, alongside generous benefits such as 25 days of holiday, well-being support, and discounts at various retailers. Located in a vibrant area, we encourage innovation and creativity, making it an excellent place for those looking to make a meaningful impact in customer engagement and experience.
StudySmarter Expert Advice🤫
We think this is how you could land Change of Tenancy Advisor in Sale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verastar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verastar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Change of Tenancy Advisor in Sale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verastar:Your cover letter is your chance to shine! Tell us why you want to work at Verastar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verastar!
How to prepare for a job interview at Verastar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
