Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through calls to renew contracts and retain services.
- Company: Join Clear Business, a top UK provider simplifying services for small businesses.
- Benefits: Enjoy 25 days annual leave, remote work options, and discounts at retailers.
- Why this job: Be part of an award-winning team focused on customer satisfaction and personal growth.
- Qualifications: 2 years in B2B sales or customer service; strong communication and negotiation skills required.
- Other info: Hybrid working model with no evenings or weekends; based in South Manchester.
The predicted salary is between 28800 - 43200 £ per year.
This is a high-volume outbound calling B2B sales role, focused on engaging with Clear Business's existing customers to renew their contracts and retain the products and services Clear Business supply them. A key requirement of the role is that all activity performed aligns to Clear Business's values and sales behaviours, with a customer-centric focus always maintained.
What We Want You To Do
- Inbound and Outbound calls to Clear Business customers to retain and renew products and services contracts
- Perform all activity within regulatory standards, GDPR and quality policies
- Complete all reports, system and CRM updates in a timely and accurate manner
- Develop an expert level knowledge of Clear Business's products, systems and business processes
- Create excellent working relationships across the Clear Business colleague community
What Success In The Role Looks Like
- Achieve all commercial targets in a consistent manner (month-by-month)
- Achieve all agreed activity targets
- Operate within Clear Business quality guidelines
- Achieve all objectives agreed with the Customer Growth Sales Manager
- Receive above par scores from customer satisfaction surveys and internal feedback
What you need to have already done to be right for this role
- A minimum of 2-years demonstrable success in a high-volume desk-based B2B sales, retentions or customer service role
- Experience of negotiating multiple product, price and contract terms with customers
- A good level of understanding of B2B sales processes
- A good level of understanding of regulatory requirements impacting B2B sales organisations
- Computer literate with experience of sales CRM, and/or Lead Management systems
The Personal Capabilities Needed To Excel In This Role
- Good written and verbal communications skills, with an ability to adapt communication styles to individual customers
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work
- The drive, resilience and focus required to win in a competitive sales environment
- A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance
- A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers
Qualifications And Other Requirements
- Industry Experience: Information Technology, Utilities and/or Service provision preferred, but not essential
- Location: Within commuting distance of office location, essential
In return for your hard work, you’ll get
- 25 days of annual leave, rising to 28 days with length of service.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Continuous learning and development with access to LinkedIn Learning.
- Generous discounts at numerous high street and online retailers.
- Onsite café and bar for post-work drinks, quiz nights, and social gatherings.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Paid volunteering day as part of our charity fundraising and volunteering activities.
- Cycle to work and travel loans for people wanting a greener commute.
- Pension contributions and life assurance coverage.
Location: Based in our sale office, South Manchester
Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays
Hybrid working model: The choice to work remotely for three days
Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
What Happens Next
If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Retentions Account Manager employer: Verastar
Contact Detail:
Verastar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Account Manager
✨Tip Number 1
Familiarise yourself with Clear Business's products and services. Understanding what you’ll be retaining and renewing will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since this role involves high-volume outbound calls, being able to adapt your style to different customers is crucial for success.
✨Tip Number 3
Network with current employees or reach out to the hiring manager on LinkedIn. This can give you insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview process. Being able to demonstrate your negotiation skills and customer-centric approach in real-time can set you apart from other candidates.
We think you need these skills to ace Retentions Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B sales, retentions, or customer service. Use specific examples that demonstrate your success in these areas, particularly focusing on any achievements related to contract renewals and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Retentions Account Manager role at Clear Business. Mention how your skills align with their values and the importance of maintaining a customer-centric focus in your work.
Showcase Communication Skills: Since good written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your message. Consider including examples of how you've adapted your communication style to meet customer needs.
Highlight Relevant Knowledge: Demonstrate your understanding of B2B sales processes and regulatory requirements in your application. Mention any specific knowledge you have about the industry or products offered by Clear Business, as this will show your commitment and preparedness for the role.
How to prepare for a job interview at Verastar
✨Know the Company Inside Out
Before your interview, make sure to research Clear Business thoroughly. Understand their products, services, and values. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Demonstrate Your Sales Skills
Since this is a B2B sales role, be prepared to discuss your previous sales experiences. Share specific examples of how you've successfully retained customers or negotiated contracts, highlighting your ability to meet targets and maintain customer satisfaction.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to adapt your communication style based on the interviewer’s cues, demonstrating your ability to connect with different types of customers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if Clear Business is the right fit for you.
