Litigation Officer

Are you an experienced litigation professional with a passion for debt recovery? Do you excel in managing legal actions and navigating complex cases? If so, we have an exciting opportunity for you!

What You’ll Be Doing

• Account Review: Assess accounts that have reached the litigation/vacant process and enforcement action, ensuring only viable cases are pursued to a final hearing.
• Legal Action: Initiate legal proceedings against customers with overdue balances, ensuring compliance with legal and regulatory guidelines.
• Collaboration: Work with external solicitors to prepare detailed witness statements for positive outcomes at final hearings.
• Document Preparation: Draft and file legal documents, including complaints, motions, summons, and other court filings.
• Case Management: Track the progress of legal cases, ensuring deadlines and requirements are met, and provide instructions based on defences presented.
• Risk Advisory: Advise management on legal risks associated with litigation efforts, including potential liabilities and cost‑effectiveness.
• Record Maintenance: Maintain comprehensive and accurate records of litigation cases, including communications, legal filings, and court orders.
• Settlement Negotiation: Evaluate and negotiate settlement offers to avoid lengthy court procedures, balancing recovery goals with cost‑effective outcomes.
• Court Representation: Represent the company in court hearings, trials, and legal proceedings in both England and Scotland to recover overdue debts.
• Process Improvement: Regularly review and assess the performance of debt collection litigation processes, identifying opportunities for improvement.
• Stakeholder Communication: Provide regular updates to internal stakeholders and senior management on ongoing litigation cases and debt recovery efforts.
• Compliance: Ensure all activities comply with regulatory standards, GDPR, and quality policies.

Your Experience

• Previous experience in litigation and court attendance, with a focus on debt collection.
• Strong knowledge of debt recovery litigation processes, legal filing procedures, and courtroom protocols.
• Experience managing debt collection cases through the full litigation cycle, from initiation to judgment.
• Experience in a collection’s environment, specifically with large customer bases or commercial accounts.
• In‑depth knowledge of legal processes impacting debt collection, including litigation and enforcement across England or Scotland.
• Understanding of regulatory requirements impacting B2B organisations.
• Proficiency in using Customer CRM and/or Lead Management systems.

Skills Required

• Exceptional Negotiation and Communication: Demonstrated ability to engage effectively with customers, external counsel, and internal teams.
• Meticulous and Organised: Strong focus on accuracy and compliance in legal documentation, ensuring all details are thoroughly managed.
• Multitasking Proficiency: Capable of handling multiple cases simultaneously and prioritising tasks efficiently.
• Professional and Approachable: Friendly and helpful demeanour, fostering positive relationships with colleagues and customers.
• Team Player and Independent Worker: Ability to work both independently and collaboratively, maintaining composure under pressure in a fast‑paced environment.

Qualifications and Other Requirements

• Degree in law or converted over OR relevant experience.
• CICM qualification preferred.

Benefits

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programmes, and complimentary legal and financial advice.
• Hybrid working model: the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on‑site amenities including a complimentary gym, free parking, a subsidised café, and an on‑site bar for post‑work drinks, quiz nights, and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.