IT Functional Support Lead-Dynamics 365 (Operations)

At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.

Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.

Role Overview

The Functional Support Lead – Dynamics 365 ERP (Operations) is a critical, site-based IT leadership role responsible for the day-to-day functional support, stabilization, and continuous improvement of the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform supporting Operations. This role serves as the primary on-site IT representative, partnering closely with Operations leadership and end users to ensure reliable system performance, high user adoption, and alignment between business processes and ERP functionality. The role operates within a regulated GxP environment and supports systems and processes aligned with CDMO industry requirements. While site-based, this role works as part of a global D365 ERP team and provides cross-site support when business priorities require.

Core Responsibilities

• Serve as the primary functional support lead for Operations-related D365 F&O modules, including Supply Chain, Manufacturing, Inventory, Procurement, and Warehouse Management.
• Provide hands‑on, on‑site support to business users, including issue triage, root cause analysis, and functional resolution.
• Perform hands‑on configuration updates and introduce new system configurations in D365 F&O in alignment with approved change and validation processes.
• Act as the first point of escalation for site-level ERP incidents and service requests, coordinating with centralized IT, AMS partners, and the global D365 team.
• Provide functional support to other manufacturing or operational sites when global priorities, system incidents, or project needs require.
• Translate operational issues into clear functional requirements, defect descriptions, or enhancement requests.
• Ensure all system support, configuration changes, and enhancements comply with GxP regulations and internal quality standards.
• Fulfill Computer System Validation (CSV) responsibilities, including impact assessments, test execution support, documentation, and alignment with CDMO regulatory expectations.
• Partner with Quality, Validation, and Compliance teams to ensure ERP and integrated systems remain in a validated state.
• Build strong relationships with site Operations leadership and frontline users, demonstrating strong business acumen and understanding of end-to-end operational processes.
• Identify process gaps, system inefficiencies, and user pain points; recommend and drive functional improvements aligned with business objectives.
• Support user acceptance testing (UAT), regression testing, and validation of fixes or enhancements.
• Serve as the site IT lead, representing IT in site leadership meetings, daily operational reviews, and cross-functional forums.
• Communicate system status, risks, and improvement initiatives to site leadership in clear business terms.
• Ensure alignment between site priorities and enterprise IT standards, governance, and global D365 operating models.
• Provide functional support and coordination for labels, barcode scanners, and shop floor technologies integrated with D365 F&O.
• Demonstrate working knowledge of BarTender labeling software and Zebra handheld scanning devices.
• Coordinate with infrastructure teams and vendors to ensure end-to-end operational continuity.
• Deliver on-site user coaching and support, reinforcing best practices and proper system usage.
• Support change management activities, including communication, training coordination, and go‑live readiness.
• Maintain functional documentation, validation artifacts, and knowledge base articles.

Qualifications/Knowledge/Experience

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Operations, or related field (or equivalent experience).
• Mandatory hands‑on experience supporting and configuring Microsoft Dynamics 365 Finance & Operations.
• Mandatory GxP experience supporting regulated systems within a CDMO, pharmaceutical, or life sciences environment.
• Experience fulfilling Computer System Validation (CSV) requirements.
• Working knowledge of BarTender application and Zebra handheld devices.
• Ability to work effectively within a global D365 ERP team and support multiple sites as priorities require.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting Supply Chain, Manufacturing, or Warehouse Management modules in D365 F&O.
• Experience operating in post‑go‑live, hyper‑care, or steady‑state ERP support models.
• Prior experience acting as a site IT lead or IT business partner.

Our Commitment

Inclusive Culture: We are committed to ensuring that everyone can bring their full self to work and thrive in their career.

Financial Wellness: The company provides an industry‑leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan. You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high‑street stores.

Health & Wellbeing: In addition to 25 days’ annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime.

Professional Development: Opportunities for continuous growth and development through resources such as LinkedIn Learning, functional career pathways, and individual Personal Development Plans to map out your future with us.

How to Apply

At Veranova, we are eager to meet people that believe in our values and can contribute to the team in a variety of ways. Please visit https://www.veranova.com to view all open roles and join the Talent Community to stay connected and learn about opportunities as they arise.

We value a diverse range of experiences and perspectives. If you want to be part of improving and saving the lives of patients, we encourage you to apply regardless of whether you meet every qualification listed.

If you are a member of the Armed Forces, first responder, or are in the process of transitioning from the Armed Forces to civilian life, we encourage you to apply. Your experience brings invaluable skills and insights that can contribute to our team.

For applicants who may require a reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to talentacquisition@veranova.com in order to confirm your request for an accommodation. Please include the job number, title, and location of role. This option is reserved for individuals who require accommodation due to a disability.

Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.