Customer Service & Logistics Representative in Edinburgh

Discover Veranova: At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.

Role Overview: This role is part of the Supply Chain function providing excellent customer experience within a global manufacturing environment. Our key focus as a business is delivering excellence in Science, to our Customers, within Operations our People and patients shaping the world around us to make it a cleaner and healthier place.

Core Responsibilities:

• Work as part of a team, to drive, delivery of excellent customer service and commercial business objectives.
• Receive and process customer orders in line with commercial terms and conditions.
• Manage and process import and export licences for API customer orders in line with Home Office regulations. Communicate with Home Office on status of licences.
• Communicate with your customer to ensure they provide a valid and in date operating licence, to allow fulfilment of the customer’s order.
• Track and coordinate product supply for orders in the immediate 3 months. Communicate to customer any delay to orders providing revised delivery timelines.
• Receive and respond in a timely manner to customer queries. Liaising with relevant stakeholders as required.
• Manage customer complaints in line with the company process from escalating the complaint to our Quality department to resolution.
• Support onboarding of new customers.
• Attend customer business review meetings where required.
• Work with our logistics partners to advise on orders due to dispatch in the coming month.

Qualifications:

• Strong IT skills.
• Excellent organisation skills.
• Strong administration skills.
• Knowledge and understanding of Sales, Customer Service, Export logistics and ERP systems preferred.

Our Commitment:

• Inclusive Culture: At Veranova an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.
• Financial Wellness: The company provides an industry-leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan. You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high street stores.
• Health & Wellbeing: As well as being entitled to 25 days’ annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime.
• Professional Development: Opportunities for continuous growth and development through resources such as LinkedIn Learning, functional career pathways, and individual Personal Development Plans to map out your future with us.

Additional Information:

Under UK legislation, we are required to ensure that all employees have the legal right to work in the UK, both at the time of offer and throughout their employment. Please note that we are not able to provide sponsorship for this role, so applicants must have the necessary right to work in place independently.

Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.