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- Tasks: Design and implement service management solutions for clients' business objectives.
- Company: Veran Performance is a leading consultancy transforming back-office services across the UK.
- Benefits: Enjoy 25 days annual leave, enhanced family policies, training support, and flexible work options.
- Why this job: Join a dynamic team focused on innovation and making a real impact in business transformation.
- Qualifications: Experience in service management and business analysis is essential; consultancy experience is a plus.
- Other info: This role is full-time and based in Greater London; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Management Consultant role at Veran Performance 2 days ago Be among the first 25 applicants Join to apply for the Service Management Consultant role at Veran Performance Veran Performance is a technology-agnostic consultancy that specialises in back-office service enablement and transformation. We\’re one of the UK\’s largest and most trusted back-office transformation consultancies, supporting clients to transform their HR, Payroll, Finance and Procurement services. Our mission is to help clients deliver visible benefits to their business and end users. We close the gap between your expectations of business transformation and the reality of what gets delivered, whether that is technology, process, or people change. As a Service Management Consultant , you will work closely with business stakeholders to design and implement effective service management solutions aligned with clients’ Target Operating Models (TOM). You’ll play a key role in shaping shared service strategies and supporting service transformation by applying your expertise in business analysis and service delivery. Veran Performance offers a dynamic, inclusive work environment that encourages growth, collaboration, and innovation. We’re driven by a passion for excellence, constantly pushing boundaries to deliver outstanding results for our clients. Every team member at Veran is valued and empowered to make a meaningful impact, contributing to the success and growth of the business. Description of role: Support the design and implementation of service management frameworks aligned to business objectives and TOM Conduct current state assessments and work across functional teams to identify gaps and recommend improvements in service delivery processes Develop and document service management processes, workflows, and governance models Act as a key interface between business stakeholders and delivery teams Lead workshops and working sessions with client teams to capture requirements and translate into actionable outputs Support the development and delivery of shared service centre operating models Suggest KPIs and metrics for service performance Embed the appropriate roles, governance, process and disciplines for continuous improvement We\’re looking for people who have: Strong experience in service management within a shared service or business services environment Experience of business analysis working on service management transformation / improvement projects Ability to document and improve service delivery processes Excellent communication and stakeholder engagement skills, up to senior management level Strong analytical and problem-solving abilities with a focus on functional (not technical) solutions Consultancy experience or the ability to thrive in a client-facing, fast-paced environment Please note visa sponsorship for candidates is not available for this role at this time. Rewards at Veran We prioritise continuous learning and development, providing ample opportunities for professional advancement. With our supportive culture, exciting projects, and a dedicated team, Veran Performance is truly a rewarding place to build a fulfilling career. Join us and be part of our journey towards excellence! At Veran, we also understand the importance of supporting our employees through significant life events, including those related to family responsibilities. We recognise that each employee\’s situation is unique, and we strive to provide flexible and inclusive policies that accommodate diverse family structures and circumstances. Our goal is to ensure you have the necessary resources and support to balance your personal and professional life effectively. This includes: · 25 days Annual Leave + Bank Holidays · Enhanced Family Leave Policy · Carers Leave Policy · Critical illness insurance · Season ticket loan · Training support, including paid time off to complete courses or qualifications. · EAP (Employee Assistance Program) with assess to eldercare advice, 24/7 Doctor Line, 24/& advice and information line, plus access to exclusive discounts and rewards from hundreds of leading retailers. If you’d like to check out more about life at Veran performance, find us on: Linkedin TikTok Instagram Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management Industries Business Consulting and Services Referrals increase your chances of interviewing at Veran Performance by 2x Get notified about new Service Management Consultant jobs in Greater London, England, United Kingdom . 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Service Management Consultant employer: Veran Performance
Contact Detail:
Veran Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Consultant
✨Tip Number 1
Familiarise yourself with Veran Performance's mission and values. Understanding their focus on back-office transformation and service management will help you align your experience and skills with what they are looking for in a candidate.
✨Tip Number 2
Network with current or former employees of Veran Performance on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your expertise in service management and business analysis. Tailoring your stories to reflect the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to service management and shared services. Being knowledgeable about current challenges and innovations in the field will show your commitment and readiness to contribute effectively to Veran Performance.
We think you need these skills to ace Service Management Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and business analysis. Use keywords from the job description to demonstrate that you meet the specific requirements of the Service Management Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Veran Performance's mission and how your skills align with their goals. Mention specific examples of past projects where you've successfully implemented service management solutions.
Showcase Your Analytical Skills: In your application, emphasise your analytical and problem-solving abilities. Provide examples of how you've identified gaps in service delivery processes and recommended improvements in previous roles.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder engagement skills, include examples of how you've effectively communicated with senior management and cross-functional teams in your previous positions.
How to prepare for a job interview at Veran Performance
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Service Management Consultant. Familiarise yourself with service management frameworks and how they align with business objectives. This will help you articulate how your experience fits the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to service delivery and transformation. Prepare examples from your past experiences where you've successfully identified gaps and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As this role involves engaging with stakeholders at various levels, demonstrate your excellent communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. This shows your ability to engage effectively with clients.
✨Highlight Continuous Improvement Mindset
Veran Performance values continuous improvement, so be prepared to discuss how you've contributed to this in previous roles. Share specific examples of how you've embedded processes or governance models that led to enhanced service delivery and performance metrics.
