HR & Operations Manager (FTC) in London

Veran Performance is a transformation consultancy that specialises in enhancing back-office functions to provide better service to business users, boosting their organisational productivity, and ultimately benefiting customers. Each organisation's transformation journey is unique, often involving technology elements such as ERP/HCM, service enablement, or AI. Veran Performance stands out by being technology-agnostic, enabling our consultants to support clients in exploring a wide range of technology options as they transform their overall service. Veran Performance offers a dynamic, inclusive work environment that encourages growth, collaboration, and innovation. We’re driven by a passion for excellence, constantly pushing boundaries to deliver outstanding results for our clients. Every team member at Veran is valued and empowered to make a meaningful impact, contributing to the success and growth of the organisation.

The HR & Operations Manager is responsible for delivering a balanced HR operations and people development function across Veran Performance. The postholder acts as the primary HR expert for line managers and the business, owning the performance management cycle, building people capability, and managing the HR team. Working closely with the management board, they also ensure the business remains compliant, operationally sound, and that employees are supported throughout their entire career journey at Veran.

• HR Advisory & Policy
  • Provide second-line support on HR policy and line manager advice, acting as the go-to escalation point for people matters.
  • Own and maintain Veran Performance's HR policies, employee handbook, and associated guides, ensuring they reflect current legislation and best practice.
  • Drive compliance with company policy and processes across the business in line with current HR legislation.
• Performance Management
  • Lead the end-to-end performance management cycle, including the design, facilitation, and continuous improvement of appraisal and review processes for employees and managers.
  • Guide and support line managers on performance improvement initiatives for individuals and teams.
  • Report on performance trends and employee relations matters, providing recommendations and agreeing appropriate actions with the Management Board.
• People & Capability Development
  • Develop and build line management and people management capability across the business, equipping managers with the skills, tools, and confidence to lead effectively.
  • Assess organisational learning needs and design and implement training programmes accordingly.
  • Manage the consulting pathways and apprenticeship programmes, ensuring they are well-structured, well-supported, and aligned to business growth objectives.
  • Manage the training approval and budgeting process, ensuring appropriate oversight and value for money.
• Employee Relations & Lifecycle
  • Handle employee relations issues, including performance management, sickness and absence, and disciplinary and grievance procedures.
  • Ensure any ER cases are accurately documented and formally closed in a timely manner.
  • Oversee onboarding and offboarding processes, ensuring tasks are assigned and completed to a high standard.
• People Data, Engagement & Operations
  • Build and maintain employee data reports for the management board, handling sensitive information with discretion and presenting findings clearly.
  • Lead the employee engagement survey process, recommended actions, and follow-up communications to the wider business.
  • Support with the maintenance and controls of Veran’s ISO standards.
  • Oversee day-to-day office management, including supplier and vendor contract management and health and safety compliance.
  • Act as a champion for Veran Performance's values, fostering a positive, inclusive, and high-performing company culture.

We prioritise continuous learning and development, providing ample opportunities for professional advancement. With our supportive culture, exciting projects, and a dedicated team, Veran Performance is truly a rewarding place to build a fulfilling career. Join us and be part of our journey towards excellence!

At Veran, we also understand the importance of supporting our employees through significant life events, including those related to family responsibilities. We recognise that each employee's situation is unique, and we strive to provide flexible and inclusive policies that accommodate diverse family structures and circumstances. Our goal is to ensure you have the necessary resources and support to balance your personal and professional life effectively. This includes:

• 25 days Annual Leave + Bank Holidays
• Enhanced Family Leave Policy
• Pension Scheme
• Carers Leave Policy
• Flexible Working Policy
• Health insurance
• Life assurance
• Critical illness insurance
• Travel insurance
• Season ticket loan
• Training support, including paid time off to complete courses or qualifications.
• EAP (Employee Assistance Program) with access to eldercare advice, 24/7 Doctor Line, 24/7 advice and information line, plus access to exclusive discounts and rewards from hundreds of leading retailers.

CIPD qualified (Level 5 or above) or equivalent demonstrable HR generalist experience. Strong knowledge of UK employment law, HR best practice, and policy management. Proven experience handling employee relations cases, including disciplinary, grievance, and absence management. Experience leading a full performance management cycle, including design and continuous improvement. Track record of building people and line management capability through training and development programmes. Experience managing apprenticeship or structured career pathway programmes. Confident advising and influencing senior stakeholders, including at board level. Skilled in people data reporting, with the ability to present HR insights clearly and with discretion. Organised and detail-oriented, with the ability to manage competing priorities across HR and operational responsibilities.