Principal IT Support Specialist (Remote or Office Based)

At Veramed we strive for excellence in everything we do. We're looking for the best and brightest minds to join us in helping drive improvements within our organisations digital systems and IT support services. We are dedicated to ensuring that Veramedders have the very best experience of IT and to this end we are seeking a proactive and strategic IT Manager to join our team. This is a key role for a hands-on leader who thrives in a collaborative environment.

You'll have the opportunity to take ownership of our IT infrastructure and support the implementation and maintenance of a wide range of platforms, including Microsoft 365, Microsoft InTune, Azure, Exchange Online, OneDrive, Teams, and various SaaS applications.

Working with our Director of IT, you will:

• Be a practical individual who is comfortable strategising and dividing their time between project work, support, maintenance and able to work independently and within a small yet highly collaborative support team.
• Actively encourage teamwork and knowledge sharing to develop both yourself and your colleagues.
• Be able to step back and see the big picture and get involved in a “technical hands-on” way using your strong, current and broad ranging technical background to guide your instinct.
• Be keen to use intuition to perform deeper analysis of problems outside of initial skills and knowledge.

Key Responsibilities:

• IT Management: Support the IT Director in developing and implementing the Veramed IT strategy and roadmap. Develop and maintain Standard Operating Procedures (SOPs). Administer Microsoft 365 and stay updated with new developments and functionalities. Manage IT vendors, including contract negotiations, license management, and account management.
• Service Desk Support: Provide general IT support, including Microsoft 365, laptop issues, and password resets.
• Project Management: Lead various IT projects based on business needs, such as system integrations, upgrades, migrations, and AI implementations. Support computer system validation activities.
• Onboarding & Offboarding: Manage user account lifecycle. Handle laptop logistics, including coordination with Firstbase for non-UK locations.
• Information Security: Involved in maintaining controls required by ISO27001. Involved in incident response. Conduct Information Security vendor assessments. Manage regular phishing simulation tests.
• Business Development & Account Management: Perform information security assessments of Veramed. Complete questionnaires and participate in client audits and inspections. Provide input for RFIs/RFPs as required.
• Training: Develop and provide IT training programs to staff, enhancing overall IT literacy and security awareness.

Person Specification:

• Proven experience in IT management and strategic planning.
• Strong hands-on technical skills and willingness to engage in day-to-day IT tasks.
• Excellent vendor management and negotiation skills.
• In-depth knowledge of Microsoft 365 administration and new functionalities.
• Experience with ISO27001 certification and information security management.
• Strong project management skills, with the ability to lead diverse IT projects.
• Effective communication and leadership skills, capable of working with a small team and collaborating across departments.
• Applicants must be able to occasionally provide out of hours maintenance and support on a ‘best-efforts basis’.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., ITIL, ISO27001 Implementer, Microsoft 365) are a plus.
• Knowledge of the pharmaceutical industry.
• Minimum 5 years of experience in IT Support or similar roles.

If you're passionate about delivering robust, user-focused IT services and are ready to make a tangible impact within a forward-thinking organization, we’d love to hear from you. Apply now!

As an organisation that has people at the heart of it, Veramed is committed to creating a diverse environment and is proud to be an equal opportunities employer. We foster a working culture where employees have integrity, honesty and respect for one another without regard to race, national origin, religion, gender identity or expression, sexual orientation or disability. All qualified applicants will receive equal consideration for employment.