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- Tasks: Join us to enhance our IT systems and support services while managing diverse projects.
- Company: Veramed is a forward-thinking organisation dedicated to improving digital experiences for its employees.
- Benefits: Enjoy remote work flexibility, collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact in IT management and support while working with cutting-edge technologies.
- Qualifications: Bachelor's degree in IT or related field; 5 years of IT support experience required.
- Other info: We value diversity and foster an inclusive workplace where everyone is respected.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for the best and brightest minds to join us in helping drive improvements within our organisations digital systems and IT support services. We are dedicated to ensuring that Veramedders have the very best experience of IT and to this end we are seeking a proactive and strategic IT Manager to join our team.
You will have the opportunity to take ownership of our IT infrastructure and support the implementation and maintenance of a wide range of platforms, including Microsoft 365, Microsoft InTune, Azure, Exchange Online, OneDrive, Teams, and various SaaS applications.
Working with our Director of IT, you will:
- Be a practical individual who is comfortable strategising and dividing their time between project work, support, maintenance and able to work independently and within a small yet highly collaborative support team.
IT Management:
- Support the IT Director in developing and implementing the Veramed IT strategy and roadmap.
- Administer Microsoft 365 and stay updated with new developments and functionalities.
- Manage IT vendors, including contract negotiations, license management, and account management.
Service Desk Support:
- Provide general IT support, including Microsoft 365, laptop issues, and password resets.
Project Management:
- Lead various IT projects based on business needs, such as system integrations, upgrades, migrations, and AI implementations.
- Support computer system validation activities.
- Manage user account lifecycle.
Information Security:
- Conduct Information Security vendor assessments.
Business Development & Account Management:
- Perform information security assessments of Veramed.
Training:
- Develop and provide IT training programs to staff, enhancing overall IT literacy and security awareness.
Proven experience in IT management and strategic planning. Strong hands-on technical skills and willingness to engage in day-to-day IT tasks. In-depth knowledge of Microsoft 365 administration and new functionalities. Experience with ISO27001 certification and information security management. Strong project management skills, with the ability to lead diverse IT projects. Bachelor's degree in Information Technology, Computer Science, or related field. ITIL, ISO27001 Implementer, Microsoft 365 are a plus. Knowledge of the pharmaceutical industry. Minimum 5 years of experience in IT Support or similar roles.
If you're passionate about delivering robust, user-focused IT services and are ready to make a tangible impact within a forward-thinking organization, we’d love to hear from you.
We foster a working culture where employees have integrity, honesty and respect for one another without regard to race, national origin, religion, gender identity or expression, sexual orientation or disability.
IT Support Specialist - Remote employer: Veramed
Contact Detail:
Veramed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Remote
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as Microsoft 365, Azure, and Teams. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your project management skills by preparing examples of past IT projects you've led. Be ready to discuss how you managed timelines, resources, and team collaboration during these projects.
✨Tip Number 3
Highlight your experience with information security, especially if you have knowledge of ISO27001 certification. Be prepared to discuss how you've implemented security measures in previous roles.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways to improve IT services based on your past experiences. Prepare to share ideas on how you would enhance user experience and IT literacy within the organisation.
We think you need these skills to ace IT Support Specialist - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and management. Focus on your hands-on technical skills, particularly with Microsoft 365 and project management, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT services and how your experience aligns with the company's goals. Mention specific projects you've led or contributed to that demonstrate your strategic planning abilities.
Showcase Relevant Certifications: If you have certifications like ITIL or ISO27001, be sure to include them in your application. These qualifications can set you apart from other candidates and show your commitment to professional development.
Highlight Soft Skills: Since the role involves collaboration and training, emphasise your communication skills and ability to work within a team. Provide examples of how you've successfully trained others or worked collaboratively on IT projects.
How to prepare for a job interview at Veramed
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365, Azure, and other relevant platforms. Highlight specific projects where you successfully implemented or managed these technologies.
✨Demonstrate Project Management Experience
Share examples of IT projects you've led, focusing on your role in planning, execution, and outcomes. This will show your ability to manage diverse IT initiatives effectively.
✨Understand the Company Culture
Familiarise yourself with Veramed's values and working culture. Be ready to discuss how your personal values align with theirs, especially regarding integrity and respect in the workplace.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world IT support scenarios. Practice articulating your thought process and decision-making when faced with common IT challenges.
