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For Companies At a Glance
- Tasks: Manage technical service delivery and build strong customer relationships.
- Company: Join a leading company in the bottling and packaging industry.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Be a key player in enhancing customer satisfaction and loyalty.
- Qualifications: Customer account management experience and strong communication skills.
- Other info: Exciting opportunity for growth in a dynamic environment.
The predicted salary is between 3000 - 4200 £ per month.
We are currently seeking to replace one of our Technical Account Managers to take responsibility for managing the overall technical service offering for individual customer accounts. Based predominantly in England, the role may occasionally require travel to Wales, Ireland and Europe. As a key point of contact for our customers, you will help maintain, develop and strengthen relationships by delivering a comprehensive technical support service across all areas of the business. Your success will be measured by your ability to build and sustain strong, long‑lasting partnerships with your customers.
Key Responsibilities:
- Manage and support technical service delivery across a portfolio of customer accounts.
- Develop proactive relationships to enhance customer satisfaction and loyalty.
- Identify opportunities to improve product and packaging performance throughout the supply chain.
- Provide guidance, support and solutions in response to customer technical queries.
- Work collaboratively with internal teams to ensure customer expectations are met.
- Travel as required to fulfil customer and business needs.
About You:
- We are looking for a customer‑focused, driven and adaptable individual with a proven track record in customer account management.
- The ability to identify opportunities for product and process improvement.
- A technical background - ideally within the bottling or packaging industry, although this is not essential. Full technical training will be provided for the right candidate.
- Strong communication, organisational and negotiation skills.
- Confidence in decision-making and the ability to handle conflict effectively.
- The ability to work both independently and as part of a team.
- Excellent time‑management skills and the ability to prioritise a busy workload.
This is a monthly paid staff position, working 35 hours per week; however, due to the nature of the role, there may be occasions when you will be required to work over and above your contracted hours and demonstrate a level of flexibility.
If you are seeking a new, exciting and challenging opportunity and you possess the drive and determination to excel, this could be the perfect role for you.
Anyone wishing to apply should do so via email to Verallia.uk.recruitment@verallia.com with an up-to-date CV and covering letter, stating why you would like to apply for this position and outlining any relevant skills. Alternatively, apply in writing to Simon Foreman, HR Officer, at Verallia UK, South Accommodation Road, Leeds LS10 1NQ.
Technical Account Manager employer: Verallia UK
Contact Detail:
Verallia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their technical service offerings and think about how you can enhance customer satisfaction. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in customer account management and any technical background you have, especially if it's related to bottling or packaging. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this position and how your skills can benefit us. Be specific about your achievements and how they relate to building strong customer relationships.
Showcase Your Communication Skills: As a key point of contact for our customers, strong communication is essential. In your application, demonstrate your ability to convey complex information clearly and effectively. We love seeing examples of how you've successfully managed customer queries in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Verallia UK
✨Know Your Technical Stuff
As a Technical Account Manager, you'll need to showcase your technical knowledge. Brush up on the basics of bottling and packaging processes, even if you don't have direct experience. Being able to speak confidently about these topics will impress your interviewers and show that you're ready to dive in.
✨Build Rapport with Your Interviewers
Since this role is all about building relationships, make sure to connect with your interviewers. Ask them about their experiences and share relevant anecdotes from your past roles. This will demonstrate your customer-focused approach and ability to develop strong partnerships.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around conflict resolution and customer queries. Think of examples from your previous work where you successfully navigated challenges. This will highlight your problem-solving skills and adaptability.
✨Showcase Your Organisational Skills
With a busy workload expected in this role, it's crucial to demonstrate your time-management abilities. Be ready to discuss how you prioritise tasks and manage multiple accounts effectively. Sharing tools or methods you use can also give you an edge.