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- Tasks: Build strong customer relationships and drive continuous improvement in glass packaging.
- Company: Join Verallia, a leader in sustainable glass packaging solutions.
- Benefits: Dynamic work environment, growth opportunities, and a focus on sustainability.
- Why this job: Make a real impact while championing innovation and customer care.
- Qualifications: Strong technical knowledge, teamwork skills, and a customer-centric mindset.
- Other info: Collaborative culture with a commitment to health, safety, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
we are currently seeking to replace one of our Technical Account Managers to take responsibility for managing the overall technical service offering for individual customer accounts. Based predominantly in England, the role may occasionally require travel to Wales, Ireland and Europe.
As a key point of contact for our customers, you will help maintain, develop and strengthen relationships by delivering a comprehensive technical support service across all areas of the business. Your success will be measured by your ability to build and sustain strong, long‑lasting partnerships with your customers.
Key Responsibilities: –
- Manage and support technical service delivery across a portfolio of customer accounts.
- Develop proactive relationships to enhance customer satisfaction and loyalty.
- Identify opportunities to improve product and packaging performance throughout the supply chain.
- Provide guidance, support and solutions in response to customer technical queries.
- Work collaboratively with internal teams to ensure customer expectations are met.
- Travel as required to fulfil customer and business needs.
About You: –
- We are looking for a customer‑focused, driven and adaptable individual with:
- A proven track record in customer account management.
- The ability to identify opportunities for product and process improvement.
- A technical background – ideally within the bottling or packaging industry, although this is not essential. Full technical training will be provided for the right candidate.
- Strong communication, organisational and negotiation skills.
- Confidence in decision-making and the ability to handle conflict effectively.
- The ability to work both independently and as part of a team.
Excellent time‑management skills and the ability to prioritise a busy workload.
This is a monthly paid staff position, working 35 hours per week, however, due to the nature of the role, there may be occasions when you will be required to work over and above your contracted hours and demonstrate a level of flexibility.
If you are seeking a new, exciting and challenging opportunity and you possess the drive and determination to excel, this could be the perfect role for you.
Anyone wishing to apply should do so via email to with an up-to-date CV and covering letter, stating why you would like to apply for this position and outlining any relevant skills. Alternatively, apply in writing to Simon Foreman, HR Officer, at Verallia UK, South Accommodation Road, Leeds LS10 1NQ.
Technical Account Manager employer: Verallia UK
Contact Detail:
Verallia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Verallia on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Verallia's sustainability goals and think about how your skills can contribute. Be ready to discuss specific examples of how you've built customer relationships or driven improvements in past roles.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with interviewers, let your enthusiasm for technical account management and customer service shine through. They want to see that you're genuinely excited about making an impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your relevant experience in customer service and technical knowledge, as this will show us that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s your communication abilities or your knack for problem-solving, we want to see how you can bring value to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at Verallia, so don’t be afraid to show us who you are and what you’re passionate about.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get back to you quicker!
How to prepare for a job interview at Verallia UK
✨Know Your Technical Stuff
As a Technical Account Manager, you'll need to showcase your strong technical knowledge. Brush up on relevant industry standards and quality tools before the interview. Be ready to discuss how you've applied this knowledge in past roles, especially in areas like decarbonisation and process optimisation.
✨Demonstrate Customer-Centricity
Verallia is all about building strong relationships with customers. Prepare examples of how you've successfully engaged with clients in the past. Think about specific situations where you’ve gone above and beyond to meet customer needs or resolve issues.
✨Showcase Your Collaboration Skills
This role requires teamwork and collaboration with various internal teams and third-party providers. Be prepared to share experiences where you’ve worked effectively in a team setting. Highlight any cross-functional projects you've been involved in and how they contributed to overall success.
✨Be Ready for Problem-Solving
You’ll need to take ownership of the customer claims process, so think of examples where you've successfully resolved complex issues. Discuss your approach to investigations and how you coordinate resolution plans. This will demonstrate your accountability and decision-making skills.